Kevin Barnes

Experience

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  HSBC

  Apr 2005 - Jul 2007

  Customer Service Representative (Welsh language)

  Dealing with inbound customer calls on the Welsh-speaking line. Responsible for carrying out account checks and making any payments / transfers in compliance with DPA and internal processes.

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  ING Direct

  Aug 2007 - Feb 2008

  Customer Service Advisor

  Dealing with inbound customer service queries and logging calls and complaints against our computer system. Also responsible for opening ISA accounts over the phone.

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  Virgin Media

  Oct 2008 - Jul 2021

  Owning Virgin Media's online community platform, I'm responsible for strategy, customer engagement, our "Very Insightful Persons" superuser program, moderation, website development and all the other programs which run on the online community. I'm also responsible for reporting & data insights generated by our customers, as well as representing customer feedback and views on change projects and product trials. Dealing with inbound customer queries via the Virgin Media Community and social media channels. Responsibility for liaising with internal departments to resolve complex technical faults. Second line support for the Virgin Media National ADSL product. Responsible for dealing with inbound and outbound technical support calls, liaising with stakeholders and third-parties to take ownership of resolve complex technical faults to agreed SLA and compliant with internal and external processes. Dealing with inbound Technical Support queries via the phone, speaking with members of the public and assisting with ADSL broadband faults, email setup and dial-up internet connection problems.

  • Community Manager

    Feb 2019 - Jul 2021

  • Community Moderator

    Jun 2016 - Feb 2019

  • Social Media Advisor

    Dec 2014 - May 2016

  • Network Operations Technician

    Sept 2009 - Dec 2014

  • Customer Service Advisor

    Oct 2008 - Sept 2009
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  Kevin Barnes Design & Photography

  Oct 2012 - now

  Photographer, Graphic Designer, Web Designer

  Experienced photographer with a strong track record in delivering quality, affordable photographic solutions to clients across the wedding and leisure sectors. I specialise in photographing weddings, sports and music and I am also proficient photographing PR and commercial jobs.As a graphic and web designer I offer a range of professional solutions across various print and digital media platforms. I have experience of delivering timely, on-budget work and have worked with a number of clients from small traders to SME and professional sporting organisations. Show less

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  CameraSport

  Dec 2013 - now

  Photographer

  Staff photographer responsible for covering various sporting events including the Premier League, EFL, European Championships and Rugby World Cup. Delivering images as per newspaper / editorial specifications and working alone and as part of a team to deliver high quality, timely images to stakeholders.

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  SS&C Blue Prism

  Jul 2021 - now

  Community platform admin within the Customer Experience organisation. Primarily responsible for the technical operation of the community platform. I oversee development sprints delivering enhancements, technology integrations, and UX improvements to the community platform. I also work alongside internal stakeholders and vendors to ensure we're maximising investment in the community program from a technology standpoint, as well as other key operational technologies, like federated search.

  • Customer Experience Operations Manager

    Sept 2024 - now

  • Community Manager

    Jul 2021 - Sept 2024