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Alex Chen

Alex Chen

Customer Service Representative

Followers of Alex Chen359 followers
location of Alex ChenNew York, New York, United States

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  • Timeline

  • About me

    AVP, Strategic Partnerships

  • Education

    • LaGuardia Community College (CUNY) Jun. 2010

      2007 - 2010
      AS Business Administration

      Activities and Societies: College Discovery Program

    • Zicklin School of Business

      -
      Marketing/Marketing Management, General

    • City University of New York-Baruch College

      2010 - 2012
      Bachelor of Business Administration (BBA) Marketing Management

      Activities and Societies: SEEK

  • Experience

    • Hiro Sano Inc. (d/b/a Zaiya) – New York, NY

      Jul 2005 - Jul 2007
      Customer Service Representative

      • Maintained overall store appearance• Performed accurate cash transactions and product restocking• Provided exceptional customer service to increase sales• Maintained supplies and equipment to ensure compliance with safety regulations

    • Hiro Sano Inc. (d/b/a Zaiya); New York, NY

      Jul 2007 - Feb 2010
      Assistant Manager

      • Implemented store programs to ensure compliance with health regulations• Responsible for the hiring, training, scheduling and management of workforce• Ensure proper cash controls and loss prevention procedures• Resolve customer related issues• Developed a proper inventory system for better recordkeeping• Raised public awareness by organizing the store’s first time appearance at a street fair

    • Korin

      Apr 2011 - Feb 2014
      Sales Consultant

      • Maintaining close relationship with clients from restaurants, hotels, and distributors• Monitor customer satisfaction, address issues and provide solutions• Plan and organize demo visits to culinary schools to increase company exposure• Educate customers with weekly video presentations of products on YouTube• Provided Chinese translations for digital and print materials

    • Bank of America

      Mar 2014 - Mar 2022

      • Manage and grow a book of 3000+ Small Business clients • Provide personalized solutions by analyzing client’s unique needs• Increase client profitability through advising, relationship deepening and cross selling• Grow portfolio Deposit Balance by 300% • Analyze/Collect financial document to assist with loan application process• Work with banking partners to create synergy in order to improve lead generation• Adhere to the Bank’s risk/compliance policy to achieve responsible growth Show less

      • Relationship Manager Lending Specialist

        Oct 2020 - Mar 2022

      • Small Business Consultant

        Aug 2016 - Oct 2020

      • Relationship Manager

        Mar 2014 - Aug 2016

    • Cross River

      Mar 2022 - now
      AVP Strategic Partnerships

  • Licenses & Certifications

    • Notary Public

      Notary Public for the State of New York