Nekeze Thomas

Experience

• 

  Ross Stores, Inc.

  Oct 2014 - Feb 2016

  Area Supervisor

  Oversaw various projects from conceptualization to completion Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as neededProtected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction Ensured cash pick-ups and bank deposits are conducted to company policyResponsible for store Loss preventionSuccessfully led key projects which resulted in store recognition, safety awards and increased revenue for department Show less

• 

  Wells Fargo

  Feb 2016 - Oct 2019

  Assemble, create, execute state auto documents to obtain a repossession title to ensure timely sale of vehicle at auctionResponsible for an inventory pipeline of 300 accounts per month.Review and write policies to ensure compliance with regulatory standards and company policies.Create and generate reports using Microsoft Excel to identify inventory, monitor Service Level Agreements (SLA), and ensure timely completion of workload.Received team player and excellence award for having a consistently low monthly error rate Show less Met or exceeded sales goals by promoting bank products and services in every interactionMaintained optimal financial controls by securing funds and making accurate transactionsHandled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checksWarmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 10%Performed currency transaction reports for foreign currency Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employeesTrained new associates in banking proceduresCoached team members in a customer service environment Show less

  • Loan Servicing Specialist III

    Oct 2018 - Oct 2019

  • Teller/ Lead Teller

    Feb 2016 - Oct 2018
• 

  T. Rowe Price

  Oct 2019 - Aug 2021

  Processed client requests in a timely and accurate manner while remaining within legal and FINRA guidelines.• Processed trade, transfers, redemption requests• Set up new accounts and processed financial and non-financial requests for TRP Mutual Fund Accounts and Brokerage Accounts• Calculated Required minimum distributions accurately• Accessed different workflow systems while operating multiple screens• Closely followed department policies and procedures to manage risk to the firm• Provided exceptional service to clients when contacting clients in regards to requests received• Received multiple top performer of the week awards• Surpassed 30, 60, 90 day goals set by department• Upskilled to complex processing after 60 days• Experience navigating Salesforce, AWD10, NETX360, DST, TA200 Show less

  • Retail account management specialist

    Jul 2020 - Aug 2021

  • Retail Account Management associate

    Oct 2019 - Apr 2021
• 

  Morgan Stanley

  Oct 2022 - now

  Client Operations Analyst