Deep Enrich
Mohamed Osama
Senior Service Desk Engineer
249 followers
Ahmadi, Kuwait
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About me
Specialist, IT Operations & Data Center at Boubyan Bank
Education
Ain Shams University
-Bachelor's degree Management Information Systems, General Very goodSystems Analyst
Experience
Hasibat
Jan 2011 - Aug 2016Senior Service Desk EngineerResponsibilities (Boubyan Bank Project):1- Troubleshooting and support(software & OS & IP Phones & networking & Printers & Hardwares )(Remote user support) within the service level agreement.2- Managing, escalating and resolving Service Desk tickets.3- Preparation of new branches(hardware-software)4- Troubleshooting and configurations Point of Sale - PIN PoS module machines.5- Digital Signage support.6- DR drill activities support.7- Banking Systems troubleshooting. 8- Major & Critical Incidents Management. Show less
Boubyan Bank
Sept 2016 - nowIT Specialist
Apr 2024 - nowIT Operations Supervisor
Sept 2016 - Apr 2024
Licenses & Certifications
- View certificate
Communication within Teams
LinkedInJun 2021
- View certificate
Leadership Fundamentals
LinkedInFeb 2021 - View certificate
Problem Solving Techniques
LinkedInFeb 2021 - View certificate
Introduction to AWS for Non-Engineers: 3 Core Services
LinkedInJun 2021 - View certificate
Introduction to AWS for Non-Engineers: 1 Cloud Concepts
LinkedInFeb 2021 - View certificate
Introduction to AWS for Non-Engineers: 2 Security
LinkedInJun 2021 - View certificate
Certified Analytics Professional (CAP) Cert Prep: Domains 1–4
LinkedInFeb 2021 - View certificate
System Administration: Backup and Recovery
LinkedInFeb 2021 - View certificate
Certified Analytics Professional (CAP) Cert Prep: Domains 5–7
LinkedInFeb 2021 - View certificate
Learning Cloud Computing: Cloud Storage
LinkedInFeb 2021
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