Tara Davidson

Experience

• 

  MetLife

  May 2014 - Oct 2014

  Implementation Consultant

  -Acted as a liaison between our group sales force, back-end implementation team, and underwriters-Monitored receipt and completion of all policy documents to meet in-force deadlines-Input all new applications into our company systems, for the back-end implementation team to process

• 

  American National

  Oct 2014 - Jun 2016

  -Responsible for the timely and accurate processing of customer premium payments-Conducted weekly direct deposit audits-Maintained the department list bills and dairy deduct contracts-Set-up department EFT requests and processed bank changes/NSF notifications-Conducted training to new and existing associates on billing procedures-Created up-to-date training guides and procedures for new life department billing systems-Handled agent and customer inquiries regarding billing and payments Show less

  • Billing Administrator III

    May 2015 - Jun 2016

  • New Business Technician

    Oct 2014 - May 2015
• 

  MetLife

  Jun 2016 - now

  -Oversee a team of seven auto claims adjusters-Conduct weekly sit-with reviews and daily quality reviews-Develop training guides to assist with more targeted processes-Facilitate monthly call listening sessions, feedback sessions, and call reviews-Lead daily team huddles-Designated SME for New Hampshire/Indiana losses-Office representative for Injury Recognition-Ambassador for the Student of the Business program -Assist with training and development for six new hire associates-Conduct weekly sit-with reviews-Develop training guides to assist with more targeted processes-Facilitate monthly call listening sessions, feedback sessions, and call reviews-Lead team huddles in the absence of the team supervisor-Participant in the Student of the Business Program -First point of contact for the customer in the report of their auto claim-Analyze policy coverage-Conduct thorough liability investigations - Obtain recorded statements and examine scene photos and police reports-Point person for insureds/agents/third party carriers/attorneys-Maintain diary to ensure timely claim resolution and state regulatory compliance -First point of contact for the customer in the report of their auto claim-Conduct thorough investigations to determine liability-Analyze policy coverage-Act as the point of contact for insureds/agents/third party carriers-Maintain diary to ensure timely claim resolution and state regulatory compliance

  • Claims Supervisor

    Jan 2020 - now

  • New Hire Team Lead

    Jun 2019 - now

  • Claims Adjuster

    Jan 2019 - now

  • Associate Claims Adjuster - CST

    Jun 2016 - now
• 

  Farmers Insurance

  Apr 2021 - now

  -Oversee a team of six auto claims adjusters-Conduct weekly sit-with reviews and daily quality reviews-Develop training guides to assist with more targeted processes-Facilitate monthly call listening sessions, feedback sessions, and call reviews-Lead daily team huddles-Designated SME for New Hampshire/Indiana losses-Ambassador for the Student of the Business program-Resolve customer and agent escalations-Review unreleased adjuster liability investigations for accuracy-Hold weekly 1:1 sessions to provide constructive feedback to associates Show less

  • Field Claims Supervisor - PTO Team

    Oct 2023 - now

  • Field Claims Supervisor

    Apr 2021 - now