Cait Myers

Experience

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  British Standards Institute BSI-KSA

  Jan 1998 - Jan 1999

  Client Services Administrator Kitemarks

  Assisted the section managers with day to day certification of Construction Kitemarks internationally. Handled initial enquiries for Kitemarking Testing & Certification Services. Provided the handover and training for new assistants when the department moved from the London offices to the Milton Keynes base.Areas of responsibility:Kitemarks sales enquiries - dealt with department wide initial enquiries for potential new clients in a timely and proficient manner so the sales team could generate sales from the leads.Database management - ensuring the database was kept up to date with certification details, including customer contact information and timescales.Department coordination - serve as a liaison between departments and managers in the resolution of day to day administrative and operational issues.Correspondence both internal and external - compose, edit correspondence and memoranda from verbal direction and from knowledge of company policies and standards; prepare, transcribe, edit and distribute information. Show less

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  HEAL'S

  Jan 1999 - Jan 2000

  Customer Service Representative

  The home of modern, designer and contemporary furniture and home accessories, based in the head office Tottenham Court Road, London.Areas of responsibility:Customer complaints - Resolving customers' issues to ensure first time resolution.Returns - Accepting and processing returns to the business, enabling refunds to customers in a timely manner.Resolving issues - Responsible for continual improvement process to ensure lessons learnt and preventative action plans implemented. Supplier liaison - Dealing directly with suppliers to ensure delivery schedules were met and being the point of contact between customer and supplier. Show less

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  BeWrite Books

  Nov 2000 - Jun 2009

  Founder

  An independent, internet based, publishing company focusing on novels and poetry publication. It was originally set up, in 2000, as an online writing community and moved into the publishing world, producing English language works, distributed worldwide. Areas of responsibility:• Promotion/Marketing – social networking, promotional paperwork design (bookmarks, postcards, leaflets), blog updates, Twitter, Facebook group, networking with interviewers, reviewers etc for each book. Updating authors on promotional sites, groups, ventures. Event attendance and involvement (London Book Fair, Frankfurt Book Fair, Wigan Word). Book trailer/film creation. Preparing and distribution of press releases to coincide with a book’s launch and important events. Handling pre-release review copies to enable reviews to be ready for a book’s deadline.• Design – website and online shop design and maintenance, every book’s interior and cover design. Also formatting of both eBooks and paperbacks.• Proof reading – interior text, cover blurbs, marketing material, including grammar and spelling. Checking consistency of layout, story and facts.• Day to day running – Organising, mediating between and advising over two hundred authors, poets, editors and artists. Dealing with new and potential authors, their manuscript submissions and acceptance or rejections. Liaising with printers, bookshops and distributors. Dynamic website and ecommerce maintenance and design, regular updates, handling technical issues (helping authors and staff with computer problems, dealing with day to day faults). Daily correspondence; emails, complaints, orders, forum moderator, trouble-shooter and mediator.• Accounting – quarterly royalties: calculation and distribution. Company accounts, balance sheets, sales calculations and comparisons.• Legal – issuing, renewing, cancelling contracts with authors, illustrators, editors. Dealing with image and music rights Show less

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  Travelled around the World

  Jul 2009 - Dec 2010

  Independent travel

  Visited 14 countries worldwide, tested my independence, organisational and social skills. Also took the opportunity to sky dive, bungy jump, undertake a scuba diving course and visit many of the world's most beautiful attractions; natural and man made.

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  IdeasUK

  Mar 2011 - Mar 2012

  Social Media Consultant

  Working on a voluntary, freelance basis for ideasUK, a non-profit organisation which promotes and develops employee engagement programmes within the workplace.Areas of responsibility:• Creation of the Social Media strategy, including Twitter, Facebook, LinkedIn, blog and other social networks.• Advised on website and blog design – including content creation, maintenance and updates.• Analysing statistics of social media visitors, creating spreadsheets and reports for the Trustees, developing content depending on search terms and trends• Increased and maintained visitors to the blog by over 150% in a 12 month period.• Assisted in Conference organisation – including design, layout, proof reading of the brochure, programmes and associated marketing materials. Show less

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  Horace, John Forse & Company

  Aug 2011 - Oct 2011

  Personal Assistant to Director - Temporary assignment

  • Answered telephone calls from prospective and current clients, advertisers and dealing with general queries.• Ensured property management contractors were fully informed and performing their roles as requested and on time.• Dealt with rent payments and keys for properties.• Audio typing of reports, valuations, ground surveys for the director.• Diary management.

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  Community Union

  Oct 2011 - Dec 2011

  Campaign Administrator - Temporary assignment

  • Advised on Social Media ideas and strategy for the region and how to implement it• Created report on suggested changes, improvements and ideas for the national website as requested by the Media, Marketing and Campaigns Officer.• Created detailed Excel spreadsheet reports for National Operations Centre for use as evidence in Employment Tribunals.• Liaised with campaign managers, directors, branch secretaries, union members to provide a full service as possible.• Managed office in the absence of senior management.• Database management, updating in house systems.• Created and implemented new membership best practice to counteract problems and issues from old procedure. Show less

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  Unison

  Feb 2012 - Feb 2012

  Administration and Branch Support - Temporary assignment

  • General administration – dealing with incoming and outgoing post, audio typing, answering telephone queries, diary management.• Dealing with union members’ queries• Managed office in the absence of the senior team, including being responsible key holder

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  Clybiau Plant Cymru Kids' Clubs

  Mar 2012 - Jun 2012

  Administration Support - Temporary contract

  • Database and website maintenance of over 1200 members, dealt with queries, accurately inputted data and produced reports.• Monitored and audited of beneficiary and participant files for European Projects• Tracked learner progress, including identifying positive outcomes with accuracy on ESF funded Engagement Gateway Programmes• Aided with the revision of systems and procedures for the training department to improve efficiency and effectiveness • Helped modify the qualifications and credits framework for QCF qualifications and for training projects generally within the organisation• Liaised with awarding organisations, including City & Guilds and CACHE, for participant qualifications • Facilitated and invigilated online examinations using e-learning platforms.• Created and proof read website and newsletter articles Show less

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  Improlity

  Apr 2012 - Mar 2013

  Social Media Consultant

  Freelance social media consultant• Commissioned to develop complete digital marketing strategy• Liaising with company to produce a marketing plan to suit business objectives and their market • Create and maintain Twitter account• Blog creation in progress, including content and design• Other social media profiles in progress include: Facebook, LinkedIn, YouTube• Revision of website and marketing materials content• Development of International Ideas Week 2012 website and Twitter account. Show less

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  Health Research Wales

  Jul 2012 - May 2015

  Communcations Officer

  Operational responsibility for communications and marketing across NISCHR AHSC, including Health Research Wales.Provided the communications and marketing expertise to support and promote the NISCHR AHSC and Health Research Wales brands and service.Managed the development and maintenance of the Health Research Wales website and all the resources within it.Provided project management to NISCHR AHSC’s programme of work, including the development and management of the project plan for the provision of the Health Research Wales service.Developed and delivered the NISCHR AHSC Communications Strategy. Show less

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  Health and Care Research Wales

  May 2015 - now

  • Campaigns & engagement manager

    Apr 2020 - now

  • Communications Officer

    May 2015 - Apr 2020