Bogdan Ferastrau

Experience

• 

  SC Micomis SRL

  May 2007 - Jul 2007

  Network administrator
• 

  Schaeffler Group

  Jun 2007 - Feb 2011

  Network administrator
• 

  Premium AEROTEC

  Feb 2011 - Aug 2013

  • IT Manager

    May 2013 - Aug 2013

  • Application Manager & IT Services

    Feb 2011 - Jun 2013
• 

  IBM

  Aug 2013 - now

  - Establish clear performance expectations, hold team members accountable for results, and provide feedback to enhance performance.- Acknowledge contributions by team members and collaborative groups.- Facilitate change, inspire team members to generate innovative ideas, assess proposals, and eliminate barriers to execution.- Guide and mentor team members to cultivate skills and competencies aligning with their career aspirations and current or future business demands.- Engage in organizational strategizing, offering guidance and assistance to ensure alignment with business goals.- Delegate tasks and collaborate with fellow leaders to distribute team resources in a manner addressing corporate, project/account, and individual development requirements.- Responsible for achieving business outcomes, encompassing client satisfaction, productivity, financial performance, and other relevant metrics. Show less Providing account leadership to the service delivery management team and 20+ FTEs direct teams to develop project and business strategies in order to meet contractual scope. • Planning, managing and effective controlling the delivery of the project portfolio (+40 engineering applications) • Ensuring the quality of the contractual services & high customer engagement • Managing the continuous service improvement process and automation across delivery • Reporting to the BMW's Head of Application Services & Provider Management according to the frame contract • Collaboration with third parties & management of subcontractors • Managing cross-country resources required for delivering contractual services (onshore, nearshore & offshore teams) • Financial responsibility for the project budget (Revenue, Cost & Gross Profit) • Project Compliance Assurance • Responsible for the Risk Management process in the project • Plan, manage and execute Digital Transformation projects with our customer while achieving financial targets. Show less - Overall responsibility for the operating cluster and controlling the daily operations- SPOC for escalations in my cluster- Contact for cluster-specific subjects from a technical and business perspective- Operational assistance, especially in critical incidents and problem tickets (technologies used: SAP BO, Informatica, Oracle SQL, Java, GlassFish)- Responsible for the process and technical Know-how for my team- PIC Manager for my Cluster- Participation in L1 , L2, L3 Meetings- SLA Responsibility for Business Cluster- Resource Management for Business Cluster ( Stand ins, holidays )- Internal Transitions for Business Cluster Show less 2nd and 3rd level Support Specialist for a series of applications for customer - Responsible for the applications assigned to me- Part of the operating team (I work in the daily business of ticket processing, problem, service requests, etc.)- Act. Incident, Problem, and Change Manager (responsible for keeping SLA at the agreed levels; keeping track of the incident tickets and reporting them in daily operation; instating improvement activities)- using ITIL Management System (Incident Management, Change Management, Release Management, Problem Management)- Supporting the Service Delivery Leads operation application-specific questions- technologies used: SAP BO, Informatica, Oracle SQL, Java, GlassFish Show less - Overall responsibility for the operating cluster and controlling the daily operations- SPOC for escalations in the cluster- Contact for cluster-specific subjects from a technical and business perspective- Operational assistance, especially in critical incidents and problem tickets (technologies used: SAP BO, Informatica, Oracle SQL, Java, GlassFish)- Responsible for the process and technical Know-how for my team- PIC Manager for my Cluster- Participation in L1 Meeting- SLA Responsibility for Business Cluster- Resource Management for Business Cluster ( Stand ins, holidays )- Internal Transitions for Business Cluster Show less 2nd and 3rd level Support Specialist for a series of applications for customer - Responsible for the applications assigned to me- Part of the operating team (I work in the daily business of ticket processing, problem, service requests, etc.)- Act. Incident, Problem, and Change Manager (responsible for keeping SLA at the agreed levels; keeping track of the incident tickets and reporting them in daily operation; instating improvement activities)- using ITIL Management System (Incident Management, Change Management, Release Management, Problem Management)- Supporting the Service Delivery Leads operation application-specific questions- technologies used: SAP BO, Informatica, Oracle SQL, Java, GlassFish Show less

  • People Manager@IBM

    Mar 2024 - now

  • Product Owner - Ensure AMNext BMW

    Mar 2022 - now

  • Service Delivery Lead - Ensure HR BMW

    Feb 2019 - Oct 2022

  • Market Lead Switzerland - EU Application Cluster BMW Bank

    Jun 2019 - Jun 2022

  • Technical Team Lead - Ensure HR BMW

    Feb 2016 - Jan 2019

  • Service Delivery Lead - Quality Systems BMW

    Oct 2014 - Feb 2016

  • Quality Systems Support BMW Group

    Aug 2013 - Oct 2014