Shoshana Jackson

Experience

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  Zingermans Mail Order Inc

  Oct 2005 - May 2008

  Customer Service Representative

  Generated and updated Bookings Department training materials; documented and resolved customer complaints; evaluated completed orders for accuracy.

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  Girl Scouts Heart of Michigan

  Jun 2006 - Aug 2008

  Assistant Camp Director
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  ANN ARBOR RECONSTRUCTIONIST CONGREGATION

  Jun 2008 - May 2011

  Head Teacher

  Managed curriculum development for three multi-age classrooms; doubled student enrollment within two years.

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  BandTel LLC

  Oct 2008 - Feb 2009

  Inside Sales Associate

  Provided personable service in the sales department resulting in a number of clients specifically calling to speak with me, place expanded orders for service, and return to BandTel from having previously defected to competitors.

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  Jewish Community Center of Greater Ann Arbor

  Aug 2010 - Sept 2012

  Youth, Teen & Camp Director

  School-year programs had 7 days capped due to high enrollment during my tenure; up from 4 days the previous year. After managing a camp venue transition, I redesigned programming with recaptured a significant market share previously lost to competitors.- Recruited, hired and trained staff for seasonal summer camp and school-year after-school and special programs.- Designed and delivered programs for children primarily in grades K-5.- Processed bi-weekly payroll for up to 35 employees.- Managed social media presence for all three departments (Facebook, Instagram, ConstantContact mailing lists, etc.) Show less

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  United Jewish School

  Aug 2015 - now

  Hebrew Teacher

  - Generate engaging lessons for the target demographic to meet institutional goals.- Work with student families to provide accommodations to make the program accessible.- Train staff for neurodiversity accommodation and student engagement.- Mentor youth leadership through the classroom aide program; prepare students for coming-of-age ceremonies.- Truancy in my classes is reduced by 10% compared to previous years and many families will specifically attend extracurricular programs if I am involved.- Coordinate scheduling for approximately 20 clients each year, for conducting remote meetings.- Special project, 2020: collated, assessed and updated existing institutional policy, and wrote additional policy, to bring it into alignment with state regulations for our type of institution.- Special project, 2023: documented and organized 25-year inventory of program materials to reduce unnecessary/redundant purchasing. Show less

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  Fortnight Singers

  Aug 2015 - Mar 2020

  Director

  Director of small madrigal singing group.- Selected choral repertoire and scheduled performances.- Developed warm-up and training exercises for singers of varying abilities.- Arranged musical scores for a changing balance of performers.- Maintained a database of sheet music, practice tracks, and performance venues