Faheem Khan

Experience

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  ABN AMRO Bank N.V.

  Oct 2005 - May 2008

  IT Department - System Operations unit

  Appointed to ensure local \ regional system availability to business, other important roles listed as below • Daily local applications \ start of day \ end of day processing’s on daily basis.• Securing back up of data files and program libraries.• Daily / Monthly & Quarterly data reconciliations and reporting to business unit’s / heads.• Supporting in migration activities of Ex-Prime bank branches onto ABN database.• Maintain logs \ MIS of critical application passwords custody / usage under compliance policy. Show less

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  Royal Bank of Scotland

  Jun 2008 - Dec 2010

  Regional Market Operations department – Process Implementation and Business Interface unit

  To coordinate local \ regional projects, data maintenance for co-brand partners Orix, Airblue, Ufone and to comply bank on Government notices which comes under collection of information, tax default recovery and verificationList of Major projects • Application Re-Branding project from ABNAMRO to RBS• Implementation of Credit Card SMS alerts service• Customization on insurance product Credit Card system (Vision Plus)• Password policies of Credit Card system (Vision Plus) (complying AIM policies)• Platinum year end summary report• Automating XCOM application. • Titanium card logo addition Credit Card system (Vision Plus)• MasterCard CVC1 validation • CLIF implementation (Compliance project)• SSL (Secure Socket layer) implementation Credit Card Applications (Vision Plus, e-Solution & Lending PC applications) Show less

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  Faysal Bank Limited

  Jan 2011 - May 2014

  Positioned to initiate, manage and assist different projects to coordinate different regional and local system projects with end to end UAT’s, to co-ordinate with different departments and regional teams to cater the production issue which get identified or raised by different systems related to ADC or Credit card operations. • Management of Vision Plus (Credit Card system), E-statement application & Internet Banking• Delivery of e-statements & SMS with strong reconciliation • Quarterly MasterCard Compliance implementations for Credit Card system• Business Continuity Plan & Disaster Recovery for local \ regional applications• Data manipulation and presentation as per business requirements • Accommodate reports and data to various departments • Bulk maintenance of Credit card customers• Periodically review of SLA, SOP and enhancments • Coordinate with business and implementation of projects• Investigate and resolve customer issues within TAT• Necessary handling of daily \ monthly applications reports• To ensure timely processing of Credit Card customer billing statements• Coordinate with business partners Orix, Ufone and Airblue keeping update Credit Card customer data for Point of Sale (POS) transactions and reward point’s maintenance for redemptions Show less

  • Project Coordinator

    Feb 2011 - May 2014

  • Consumer Finance & ADC Operations – System Support & IT Projects unit

    Jan 2011 - Apr 2014
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  Tameer Micro Finance Bank

  Apr 2014 - Apr 2018

  Manager - Electronic Channel Technology Group (Information Technology)

  Appointed to actively involve in all stages of the project life cycle and support channel functionsCore Responsibilities:In-House and Easypaisa (Telenor) project implementationMaintain functions of financial switch and related applicationsManaging cut over and project launch activitiesReviewing Business requirement and proposing solution UBPS (Utility Bill Payment System) integrationRPS (Remittance Processing System) integrationManaging channel operations POS, ATM, Internet Banking & Branch less Banking (Easypaisa - Telenor)Coordination with different domains of Telenor group (Financial Services, Planning, Product Development, Risk, Process and Control, Information Security, Corporate Business, Technology, Customer Compliant Division)Managing G2P projects and operations POS ManagementVendor Management Managing 24/7 operationsImplementation of Compliance's on ChannelChannel and related application availability in case of disaster or production issue Show less

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  Bank Alfalah Limited

  May 2018 - now

  Senior Vice President - Digital Banking Group (Governance, Business Technologies and PMO)

  • Managing Product development in the areas of G2P and Corporate Solutions responsible for disbursing PKR 20 Billion to more than 2 million beneficiaries across Pakistan• Establishing policies and procedures for running and effective PMO within the department• Creating overall department’s strategies aligned with the Digital Banking Group’s vision• Establishing a bridge between business, technology, third party vendors and the Bank’s ITG department• Responsible for Audit, Info Sec, Ops Risk Reviews along with Cobbit and PCI DSS Compliance• Responsible for identifying resource crunches, technical loop holes and alternative approaches in different dimensions of the digital eco system• Maintain Mobile App up time• Technology Budgeting• Digital Hardware Capacity managementMajor Implementations• Agent Network• Payment Gateway• BISP (Ahsas Kafalat Program)• Real Time Remittances• Digital wallet opening• Mobile Platform Upgrade• Corporate Portal• Alfa Chat• Card Maintenance• Miscellaneous Branch Banking lead generation Show less