Naser Abdelrahman

Experience

• 

  STC

  Jul 2010 - May 2013

  Network and VAS Engineer

  ● Performed troubleshooting and maintenance on core routers, firewalls and switches running protocols OSPF, PIM-SM, IGMP, and VRRP.● Supported Design team for Configuration for new Development and Expansions of Services on Core IPTV/OTT Platform.● Conducted end-to-end troubleshooting for Next Generation IPTV/OTT platforms, including VOD servers, HMS, Storage, EPG, UMS, DHCP, I2000, and U2000.● Provided configuration support to design for developing and expanding services on core IPTV/OTT platform.● Collaborated with external stakeholder (Vendor Support) to analyze and resolve complex IPTV issues, leveraging expertise across multiple layers Access (Copper/Fiber), Transmission & Data Core for comprehensive troubleshooting. Show less

• 

  Saudi Telecom Company

  Jun 2013 - Jul 2019

  Network/Datacom Engineer

  ● Managed fault operations within a core IP network, including IP MPLS, RTPE, BRAS, DPI and IPTV/OTT which improved network performance and reliability by resolving issues and minimizing downtime.● Administered a large-scale network infrastructure using advanced technologies, including IP routing protocols (IS-IS, OSPF, BGP) and MPLS-VPN, to ensure high performance, and seamless connectivity.● Administered large-scale network infrastructure using advanced IP routing protocols (IS-IS, OSPF, BGP) and MPLS-VPN, ensuring high performance and seamless connectivity across services.● Utilized JIRA/BMC ticketing system to manage and resolve technical issues, consistently meeting SLA targets.● Escalated complex issues to management when necessary, ensuring prompt and effective resolution to maintain service continuity.● Conducted traffic analysis and Traffic Engineering on IP MPLS uplinks, preventing congestion and optimizing network performance for seamless data transmission.● Resolved IP MPLS issues across multiple services, including Mobile Services, Fixed Networks, HSI, IPTV, and L2/L3 VPNs, significantly enhancing service reliability and customer satisfaction. Show less

• 

  Nokia

  Aug 2019 - Mar 2024

  Network Services & Cloud Operations Engineer | Analyst | Operations Lead

  ● Migrated Broadband service from physical to Virtual, shifted 128K users across two Data Centre, implemented disaster recovery and backup to ensure uninterrupted service delivery.● Managed day-to-day deliverables and operations tasks (24/7) performed fault and Network changes, improved network stability and reduced downtime.● Provided technical support and troubleshooting for network operations, Performed the integration and handover process by perform acceptance testing. ● Achieved network compliance through audits and PMR, which significantly improved uptime and performance by following NOC processes and procedures.● Leveraged skills in systems management to monitor, analyze, and troubleshoot issues within the network services and cloud operation sphere.● Led Managed Services (IP MPLS, Broadband, SD-WAN, Telco Cloud) with a team of 17, achieving 100% SLAs, maintaining KPIs within thresholds, and reducing fault tickets by 70% in three months.● Coordinating and Escalation with 3rd party vendors to analyze and resolve complicated issues. ● Provided technical support for Shared Services in NOC, enhancing system performance and uptime● Managed and ensured seamless telecom operations as a Network Analyst, troubleshooting and resolving complex network issues Show less