Anthony Jones

Experience

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  Department of Human Services, Cambridge Youth Programs

  Feb 2004 - Jun 2015

  Youth Worker

  • Research, create, and implement activities to empower and challenge youth interest• Serve as mentor for teen girls and boys on a weekly basis• Execute administrative duties such as maintain high call volumes, and manage entrance log• Prepare and revise Dept. of Ed. Snack Reimbursement paperwork for the five Cambridge Youth Centers

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  Citizens Bank

  Oct 2006 - Oct 2011

  Teller Manager, Senior Teller

  • Managed, monitored and conducted daily operations of the Teller staff, team meetings and daily records • Executed and regulated excellent customer service skills• Maintained appropriate currency logs and handled large amounts of confidential accounts • Executed training and coaching to new teller with effective productivity• Ensured validity with currency, identification, endorsements and audits

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  Eblens Clothing & Footwear

  Nov 2011 - Jan 2014

  Assistant Manager

  • Prepare reports by collecting, analyzing, and summarizing information• Manage, time & attendance, loss prevention, revenue assurance and promptly opening/closing the store• Train store staff by reviewing and revising orientation to products and sales training materials• Assist with hiring new associate and running monthly payroll reports• Demonstrate critical problem solving techniques to resolve customers issues• Illustrate a passionate, professional, confident and informed demeanor to motivate staff to ensure quality customer service Show less

• 

  Department of Workforce Development, Mayors Summer Youth Employment Program (MSYEP)

  Jun 2014 - Aug 2014

  Summer Employment Counselor

  • Responsible for managing youth at 5 different sites monitoring their skills development• Supervise and monitor their active participation, time and attendance, and payroll• Create and implement weekly workshops-(Communication, Accountability, Networking, Job Search and Reflection)

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  U.S. Department of Transportation (DOT)

  Sept 2014 - Jan 2015

  Receiver, Warehouse Manager

  • Inspect and accept daily incoming deliveries from major carriers such as UPS and FedEx• Execute bulk orders for facility and maintain inventory of stock• Properly tag government purchase equipment • Locate package recipients and prepare receiving/inspection tickets for delivery• Complete and maintain weekly and monthly receiving reports using data entry as well as filing reports• Complete daily inspection of warehouse equipment (power jack, fork lift, and stand up fork lift) Show less

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  Tufts Health Plan

  Jun 2015 - Feb 2020

  Team Lead Customer Relations

  October 2016 - Present, Team LeadSeptember 2016 - October 2016, Interim Team LeadApril 2016 - August 2016, Provider Relations RepJune 2015 - March 2016, Customer Relations Rep

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  Point32Health

  Feb 2020 - now

  • Financial Analyst

    Dec 2022 - now

  • Revenue Specialist

    Feb 2020 - Mar 2023