Russo Ponnusamy

Russo Ponnusamy

Technical Support Officer

Followers of Russo Ponnusamy1000 followers
location of Russo PonnusamyKampenhout, Flemish Region, Belgium

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  • Timeline

  • About me

    New Business Engineering Supervisor at UPS

  • Education

    • Mohamed Sathak Engineeing college

      2005 - 2009
      Bachelor's degree Aerospace, Aeronautical and Astronautical Engineering 73%
    • Harvard Extension School

      2016 - 2016
      Master's degree MOC - Microeconomics Of Competitiveness - at GEM

      Developed by Professor Michael Porter and the staff and affiliates of the Institute for Strategy and Competitiveness, the MOC course on competitiveness and economic development addresses the subject from a bottom-up, microeconomic perspective. While sound macroeconomic factors affect the potential for competitiveness, wealth is actually created at the microeconomic level. The MOC course focuses on the sources of national or regional productivity, which are rooted in the strategies and operating… Show more Developed by Professor Michael Porter and the staff and affiliates of the Institute for Strategy and Competitiveness, the MOC course on competitiveness and economic development addresses the subject from a bottom-up, microeconomic perspective. While sound macroeconomic factors affect the potential for competitiveness, wealth is actually created at the microeconomic level. The MOC course focuses on the sources of national or regional productivity, which are rooted in the strategies and operating practices of locally based firms, the vitality of clusters, and the quality of the business environment in which competition takes place. Show less

    • Grenoble Ecole de Management

      2016 - 2017
      Master's degree International Business

      Master in International Business (program taught in English)Top 15 best master in management program worldwide, 7th in the world for international mobility.Ranked 13th overall worldwide, the program is particularly well positioned for: International mobility: 7th worldwide, reflecting the high number of graduates securing employment all over the globe Careers: 13th worldwide, demonstrating the fast progression of its graduates to positions of seniority within their companies… Show more Master in International Business (program taught in English)Top 15 best master in management program worldwide, 7th in the world for international mobility.Ranked 13th overall worldwide, the program is particularly well positioned for: International mobility: 7th worldwide, reflecting the high number of graduates securing employment all over the globe Careers: 13th worldwide, demonstrating the fast progression of its graduates to positions of seniority within their companies International Course experience: 15th worldwide, based on the international exposure of students during the MIB program Closely competing with top neighboring European schools Show less

  • Experience

    • HCL BPO

      Mar 2011 - Jun 2013
      Technical Support Officer

      Worked as a Priority Care Manager in the Technical Support Department for 2 yearsAssisted customer from the UK over the phone about queries regarding their broadband connection and their computer network.Maintained the scorecard with 87% customer satisfaction. Managed a new team as a supervisor for a month and helped them improve their customer satisfaction score.

    • Scope International

      Sept 2013 - Sept 2014
      Customer Care Associate

      Assisted customers from the UAE over the phone about queries regarding their Bank account.Successfully generated sales of personal loans, auto loans, and credits cards.Assisted both Retail and SMES.Actively promoted the new campaigns of the Bank.

    • Capital Focus

      Oct 2014 - Oct 2015
      Franchise Manager

      Managed the business with 700+ customer base.Helped to increase the customer base from 400 to 700+ within a year.Provided training to customers about the basic techniques of commodity trading.Provided training to customers about the usage of trading software and trading charts.

    • UPS Supply Chain Solutions

      Nov 2017 - Jan 2018
      Product Marketing Intern
    • UPS Supply Chain Solutions

      May 2018 - Apr 2022
      Solutions Engagement Specialist
    • UPS Healthcare

      Apr 2022 - now
      New Business Engineering Supervisor
  • Licenses & Certifications

    • Unigraphics

      Jeyrea Technologies
      Jul 2009
    • Diploma in Airport Management and Customer care

      Vinayaka Missions University
      Oct 2011
    • Duolingo French Fluency: Intermediate (Estimated)

      Duolingo
      Feb 2017
      View certificate certificate
    • Yellow Belt Training

      HCL Technologies
      Feb 2013
    • Certified Associate in Project Managment

      International Institute of Project Management (IIPM)
      Jul 2016
    • The Online Marketing Fundamentals

      Google