Nick Goldstein

Experience

• 

  Accenture

  Jan 2008 - Jan 2015

  As the Consulting Manager, I led a 20-person IT Delivery team on concurrent reverse logistics initiatives, and application and infrastructure development projects, and oversaw client relationship development, identifying new sales opportunities, presenting ideas to clients, and coaching and mentoring team members to ensure quality work production.Key Project: Program Manager, Best Buy Returns, Replacements, and Damages (Reverse Logistics)For this project, I directed a Program Delivery team, overseeing 15 project managers, business analysts, developers, and testers with a labor spend of $10M, to resolve a reverse logistics income loss issue. I provided assignments for segmented teamwork, implemented system changes, and standardized delivery processes, and devised and monitored project roadmaps, timelines, and milestones to ensure project objectives were achieved and under-budget. Finally, I established team project estimates and funding through forecast development.Our project achievements:• Reduced annual return-product losses for Best Buy by $50M through creation of disposition system to optimize and route product, integration with new third party logistics providers, and establishing serialized level product routing and tracking within a custom-built warehouse management system.• Increased account sales volume by $7M in one year through recommendations of new technical services and solutions to Best Buy's Senior Directors and Vice Presidents.• Successfully delivered comprehensive multiple-phase project with more than 20 impacted systems and a budget of more than $10M. Show less

  • Consulting Manager

    Jan 2013 - Jan 2015

  • Project Management Consultant

    Jan 2010 - Jan 2013

  • Consulting Analyst

    Jan 2008 - Jan 2010
• 

  Best Buy

  Aug 2015 - now

  As the Associate Director of Engineering, I oversee technology strategy, vision, and delivery of Reverse Supply Chain, Trade-In, and Small Product Fulfillment product areas, directing more than 60 engineers, architects, and third-party providers. I administer an annual budget of more than $9M to process over $100M of trade-in, $2B of returns, and $10B in small product sales, and collaborate with product management and cross functional teams to define and measure insights and perform process improvement. Finally, I orchestrate employee engagement and mentorship activities to drive individual skill growth, customer service, and individual empowerment.My achievements include:• Optimized overall supply chain to a product model through facilitation of sessions with broader supply teams and incorporating agile methodology into the process.• Formed new delivery team of 13 direct reports to maximize employee parcel delivery capability.• Transformed teams from operating solely with Waterfall to incorporating Agile methodology.• Drove trade-in platform from an isolated set of applications to microservices to optimize the customer experience and establish platform within the digital experience.• Achieved team engagement score in Q1 5% higher than company average.• Receive award in Q1 for top supply chain project. Show less In this role, I supervised seven cross-functional Reverse Supply Chain and Trade-In Product teams of up to 40 developers, program and project managers, solution architects, and business analysts. I directed IT application development and delivery to support organizational reverse logistics, and led department operations including team assignments, personnel recruitment, developing process and delivery-drive operating models, and ensuring productivity and labor utilization. Furthermore, I orchestrated training and engagement for team members and promotion of team building activities across business levels, and mentored talent for corporate advancement opportunities.My accomplishments for this position include:• Created and developed custom testing tool product, moving repeatable testing process from a duration of two weeks to 15 minutes.• Achieved IT business solutions objectives with returns of up to $40M in incremental annual operating revenue.• Drove technology delivery to ensure Best Buy's recovery on return and trade-in products from 60% to more than 95% in less than five years.• Overhauled reverse supply chain technology area including conversion form custom software to SaaS provider and shutdown of team.• Established performance management tools to increase system stability, team output, and optimal project outcomes.• Directed $4M to $8M annual labor budget, presenting project rational to CFO, CIO, and senior leaders to ensure ultimate resource utilization and return on investment. Show less

  • Director of Engineering

    Feb 2023 - now

  • Associate Director Engineering

    Feb 2021 - Feb 2023

  • Senior Product Capability Manager

    Aug 2015 - Feb 2021