Ajay Madan

Experience

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  NIIT Limited

  Feb 2018 - Aug 2018

  Machine Room Coordinator

  There was a mid-size room in which they have about 20-25 computers I was the responsible for maintaining internet connection, troubleshooting in network , punching lan cables, installation windows & software

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  Hyatt Place Gurgaon

  Apr 2019 - Mar 2021

  Support Engineer

  I'm working in Hyatt place Gurgaon hotel, as a technical support Engineer, I'm managing our hotel network, I make sure AP works fine, and also managing workstation. I'm managing switches & firewall there's configuration as well. I also handle local IT ticket which are related to printers, LAN cables, applying policy within our domain network etc, I also handle IP Phone configuring them troubleshooting network. sometimes we do arrange events meeting and provide them best manageable internet connection. so they won't get interrupted in there meeting calls Show less

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  DCM Infotech Limited

  Mar 2021 - Mar 2023

  Associate Specialist

  Key Responsibilities:Monitor the performance and availability of servers, routers, and switches in our network infrastructure.Proactively identify and resolve network incidents, minimizing downtime and ensuring uninterrupted service.Escalate and raise tickets to our ISP for issues beyond your scope of responsibility.Collaborate with onsite personnel to troubleshoot and resolve power-related incidents affecting network connectivity.Document all incidents in an Excel report, including incident time, resolution time, and details of the actions taken to restore service. Show less

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  Army Headquater

  Mar 2023 - now

  System Network Administrator

  Responsibilities:Manage and maintain the organization's IT infrastructure, ensuring smooth operations and high availability.Install, configure, and troubleshoot server systems, including patching and updating software.Monitor system performance and proactively address any issues or bottlenecks to maintain optimal functionality.Implement and maintain switching and routing protocols to ensure efficient data flow across the network.Collaborate with cross-functional teams to plan, design, and implement network upgrades and enhancements.Respond to end-user queries and technical issues, providing timely and effective support to ensure user satisfaction.Troubleshoot network connectivity problems, diagnose and resolve hardware and software issues, and escalate complex problems to appropriate teams when necessary.Maintain documentation of network configurations, system changes, and user support procedures.Implement security measures to protect the organization's network infrastructure and data.Stay up-to-date with industry trends and best practices in system administration, network management, and user support. Show less

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  HQ IDS

  Dec 2023 - now

  Network Administrator