Dandan Sun

Experience

• 

  NEC

  Jan 1998 - Jan 2001

  Key Account Manager

   Account manager for Japan invested supermarkets and department stores clients in Beijing and Chengdu, which generated highest revenue for the company.

• 

  Nomura Research Institute

  May 2003 - Aug 2003

  Consultant (internship)
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  Sony

  Dec 2004 - Jan 2009

  Project Manager and Planning Manager

   One of the team members who established Sony’s professional solution business in China, developed the 1stsolution project portfolio and initiated solution project business model and process

• 

  Dell

  Jun 2010 - Dec 2013

   Led APJ region sales transformation project, established cross functional project team, responsible for on-time and successful launch, matrix, reporting, risk management, communication to all levels, project knowledge asset management, and providing guidance & support to country based project deployment managers  Managed services delivery operations for entire Japan services business, team scope including project administration workflow, setting up services SKU, dispatching Dell order to partners, confirming work completion and revenue recognition, supporting services solution architects, project managers, services delivery managers, working with partner managers, procurements, and finance closely, communicating with vendors.

  • Sales Operation Senior Manager

    Sept 2011 - Dec 2013

  • Services Delivery Manager

    Jun 2010 - Aug 2011
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  AMAZON.COM

  Mar 2014 - Oct 2021

  Leader in process and operation management, in designing process solution for business improvement, and driving operation quality, productivity and lead-time. Started the team with 60 team members with one major functional area, grew it to 140 team members with three major functional areas, groomed 20+ people management and process management talents.Leader of Worldwide Product Catalog Program and Operation for Amazon Global Stores (AGS) Defined AGS catalog services strategy, designed services portfolio (15+ service tasks), built WW service development and service operation capability. Run the services tasks for 10 Amazon marketplaces in three worldwide locations (China, India, Mexico). Designed the services operation KPIs and the business impact measurement model; and aligned them with business stakeholders. Set up and led reporting and review cadence with program stakeholders and executives. Managed service product lifecycle Set continuous process improvement mechanism and drove for automation solutionsLeader of Product Catalog Creation Services for Japan and China Marketplaces Led annual volume and work force planning, implementation and monitoring, owned KPIs including productivity, quality, service level agreement and the operation cost  Drove for continuous process improvement using LSS(Lean Six Sigma) framework, standardization, simplification and automation approaches. Developed product catalog setup process for new business line launch Identified new services and process opportunities, and build solutions for improving customer and vendor satisfactionsLeader of vendor services for Japan Marketplace Led the launch of offshore vendor support for Japan vendors to improve vendor sales at Amazon.co.jp. Show less

  • Senior Manager Program Management

    Apr 2021 - Oct 2021

  • Senior Operations Manager

    Mar 2014 - Mar 2021
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  亚马逊网

  Oct 2021 - now

  Head of Compliance Operations