Mohammad Shahnawaz

Experience

• 

  Air India Limited

  Jun 2010 - Jul 2011

  Customer Service Agent
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  GMG Airlines

  Jul 2011 - Jan 2012

  Customer Service Executive

  o Manage the full turnaround of aircraft, coordinating resources and processeso Supervise under-the-wing operationso Maximize equipment and manpower utilizationo Apply best practices to be safe, punctual and commercially successful in turnaround serviceso Understand and apply the safety and punctuality aspects of aircraft offloading-loading operations.o Preparing Load and Trim sheet.

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  Qatar Aviation Services

  Jan 2012 - Feb 2019

  RMS Supervisor

  GroundStar INFORM system Setup and maintain Real-time allocation. o Analyze and understand the communication process strength, weakness, opportunity and threats. Plans and adapts the operational live resource allocation and implementation based on the analysis and real time environment.o Set up the GUI (Graphical user Interphase) as per demand of department section – Flight view, resource view and task view.o Ensure optimum utilization of staff with minimal / nil impact to operation

• 

  IndiGo (InterGlobe Aviation Ltd)

  Feb 2019 - Mar 2022

  • Selected by Leadership Team as Project Leader to evaluate and implement INFORM Ground Star Planning, Rostering and Real-time system for Airport Operation and Customer Service. • Responsible for handling $2.2 million Real Time Implementation for 9000+ employees across 6 metros• Core member in Resource Planning to work across Planning, Workforce Rostering, Real Time, and Mobility application.• Responsible for process and system alignment across operational systems (GS Planning, Workforce Plus, Real Time and Mobility Communication), HR systems, Training systems, Operational systems (AIMS, NAVITAIRE) and external systems (Biometric, etc.)• Extensive testing and process alignment across different systems to achieve the desired result• Developed Logic and rigor for interface development with IT for data inputs• Handled tier 1 & 2 stations resource allocation, strategic liaison, requirement generation, station visitation ad audit• Liaised with Airport Leadership on Automation, development, testing, analysis, and acceptance on Business Solution Documentation.• Certified Trainer and trained 50+ professionals in GS Real Time and Mobility Communications for INFORM.• Recognized by Leadership for shortest turnaround of station launches in INFORM (45 days per station on average) for all Metro stations.• Leading the team for Real-Time and Mobility device to effectively implement, configure and roll out INFORM GroundStar system.• Configured, mapped, and developed operational task rules in INFORM GroundStar BDE system.• Configured and mapped all the field in INFORM Base Data (Queuing theory, • Task- engagement, Flight rules, Task rules, Function, Qualification, Handling Type, Aircraft Group, Traffic Network, S&E act, Shift modeling, Break, etc.• Responsible for liaising with all internal stakeholders (Training, Functions, etc.) to cater activities for efficient operations and external stakeholders for approval (Finance, etc.) & further processing. Show less

  • Manager- Resource Management System and Business Analytics (AO&CS)

    Feb 2019 - Mar 2022

  • Assistant Manager - Resource Management System and Business Analysis ( AO&CS)

    Feb 2019 - Sept 2021
• 

  ZestIoT: IoT/AI powered connected operations platform

  Apr 2022 - Sept 2022

  Senior Manager Aviation Product

  Leading the aviation product team to configure the Ground Radar application for Planning, Rostering , Real time and GSE Telemetry.

• 

  Qatar Airways

  Dec 2022 - now

  Lead Operation Planning Officer - QAS CARGO