Rachel Postma

Experience

• 

  Trump International Beach Resort

  Nov 2010 - Dec 2013

  • Assisted with all guest requests, enhanced guests’ experience by providing five star, highly personalized service, and created memorable experiences for our guests.• Input and updated all customer data, tracked guest requests to completion, and followed up with all guests in a timely manner. Worked directly with other departments in order to ensure guest satisfaction.• Provided all guests with information and assistance with booking shows, tours, dining reservations, special events, and all other requests. Show less

  • Concierge/Attaché

    Jul 2012 - Dec 2013

  • Guest Reception Specialist

    Nov 2010 - Jul 2012
• 

  Goals 4 Success Psychotherapy

  Apr 2012 - Oct 2014

  Equine Assisted Psychotherapy Specialist & Therapeutic Horseback Riding Instructor

  Facilitated Equine Assisted Psychotherapy sessions, integrating horses into therapeutic interventions.Instructed therapeutic horseback riding lessons, tailoring activities to individual needs.Managed the barn and ensured the well-being of therapy animals.Oversaw horse care, including feeding, grooming, and veterinary coordination.Maintained a safe and organized environment for clients and staff.Developed and implemented lesson plans for therapeutic riding sessions.Collaborated with healthcare professionals to align therapy goals with client needs.Provided guidance and support to clients during equine interactions.Contributed to the overall success of the therapeutic program through effective management and instruction. Show less

• 

  Westin Lake Las Vegas Resort

  Jul 2014 - Aug 2016

  • Oversee front office operations; direct, coach, and manage guest service staff to ensure guests’ expectations are exceeded.• Guest service and recovery; serve as point of escalation for guest challenges, both face to face and over the phone.• Acting hotel manager as business demands require.• Create weekly staff schedule for 25-30 employees based on business demands.• Operate and supervise VIP registration room.• Acting member of guest service committee, which strives to analyze customer feedback and work to improve feedback scores and determine areas of improvement. Show less

  • Guest Experience Supervisor

    Jul 2015 - Aug 2016

  • Front Office Supervisor

    Apr 2015 - Jul 2015

  • Front Desk Receptionist/Concierge

    Jul 2014 - Apr 2015
• 

  Morning Star Ranch

  Sept 2014 - Mar 2015

  Equine Manager & Volunteer Coordinator

  Managing the care and well-being of therapy animals, ensuring their health and safety.Coordinating and training volunteers for various roles within the facility.Teaching therapeutic riding lessons to individuals with diverse needs.Developing and implementing specialized programs for at-risk youth and those with visual impairments.Collaborating with staff to create a supportive and inclusive environment.Overseeing the daily operations of the equine program and facility.Ensuring adherence to safety protocols and standards.Building positive relationships with clients, volunteers, and families.Contributing to the growth and success of the therapeutic riding programs through effective management and program development. Show less

• 

  Dream Therapies

  Jun 2015 - Nov 2017

  Manager & Therapeutic Riding Instructor

  • Facilitate therapeutic riding lessons for clients with various disabilities. Manage barn and office staff.• Oversee day to day barn and office operations, including scheduling, billing, marketing, and organization.• Create weekly schedule for clients and staff.• Create program objectives and individual goals for clients.• Manage dietary and medical care of all animals in program.

• 

  Nevada Early Intervention Services

  Jan 2019 - Feb 2019

  Level I Fieldwork: Pediatrics
• 

  Opportunity Village

  Mar 2019 - Apr 2019

  Level I Fieldwork: Adult Day Program
• 

  Touro University Nevada

  Mar 2019 - Jan 2020

  • Served as research intern and peer mentor during a research project to increase meaningful occupational engagement and life skills for youth experiencing homelessness • Served as research intern and peer mentor during 8-week Aspirations program for adolescents with Autism Spectrum Disorder to develop adult transitional skills through life-skills training, education, and group activities

  • Research Intern

    Jan 2019 - Jan 2020

  • Research Intern

    Mar 2019 - Jun 2019
• 

  Wellspring Counseling, PLLC

  May 2019 - Jun 2019

  Level I Fieldwork: Mental Health
• 

  Spring Valley Hospital

  Aug 2019 - Sept 2019

  Level I Fieldwork: Acute/Inpatient Rehab
• 

  Nevada Community Enrichment Program

  Oct 2019 - Jan 2020

  Level II Fieldwork: Neuro Rehab

  • Provide comprehensive, client-centered, evidence-based OT services for adults with CVA, TBI, ABI, and other neurological injuries• Provide ongoing multifocal services to promote independence and quality of life through occupation-based activities, purposeful activities, and preparatory methods• Create and deliver a variety of group and individual treatments, groups, and outings • Implemented a variety of interventions to promote recovery, including manual techniques, functional neuromuscular electrical stimulation, biofeedback training, anti-inflammatory lifestyle education, and conservative pain management strategies• Manage full-time caseload and assisted with documentation and reporting for all clients• Collaborate and plan treatment approaches with other members of the treatment team, including OTs, COTAs, PTs, PTAs, and SLPs Show less

• 

  Dream Therapies

  Oct 2019 - now

  • Empower youth clients of varied abilities through therapeutic riding lessons that engage and educate clients on horsemanship skills through groundwork, mounted activities, and horse care• Create clear, concise lesson plans for all clients that appropriately challenge riding skills, creatively allow for progression, and empower riders towards independence safely• Provide additional training and education to Dream Therapies employees to ensure safe management of horses, positive horse training methods, and appropriate fitting tack and adaptive equipment• Identify and make recommendations for conditioning and training programs for all equines, including lunging, mounted and ground schooling, record keeping, diet, medical care, and turnout Show less

  • Occupational Therapist

    Sept 2021 - now

  • Certified Therapeutic Riding Instructor

    Oct 2019 - now
• 

  Encompass Health

  Jul 2020 - Sept 2020

  Level II Fieldwork: Inpatient Rehab Facility

  • Provide comprehensive, client-centered, evidence-based OT services for adults with a wide variety of diagnoses• Provide ongoing multifocal services to promote independence and quality of life through occupation-based activities, purposeful activities, and preparatory methods• Manage full-time caseload and assisted with documentation and reporting for all clients• Collaborate and plan treatment approaches with other members of the treatment team, including OTs, COTAs, PTs, PTAs, and SLPs• Adhered to all CDC and hospital guidelines while treating exclusively in COVID-19 isolation unit Show less

• 

  Touro University Nevada

  Aug 2021 - Aug 2022

  Adjunct Clinical Instructor

  Serving as a resource for prospective students during the interview process.Offering insights into the program curriculum and expectations.Conducting informative and engaging guest lectures on relevant topics.Providing guidance on the practical aspects of the clinical experience.Contributing to the overall learning experience through interactive sessions.Sharing real-world insights to enhance students' understanding.Supporting the program's mission by facilitating a positive learning environment.Acting as a liaison between prospective students and the academic team.Leveraging my experience to help students make informed decisions about their educational journey. Show less

• 

  Intermountain Health

  Oct 2021 - now

  Certified lymphedema therapist offering evidence-based, client centered services.Assess and evaluate patient's condition according to the physician order and current standards of practice. Provide appropriate intervention including treatment related to the established plan of care with appropriate duration and intensity. Educate and train patients and their caregivers. Accept assignments from Director or Team Lead including case load, productivity standard, education and in-servicing others, orienting and training new employees, supervising and training students, and supervising COTAs and Aides. Actively participate in the quality improvement process for the team and the clinical setting and then follow through with the improvements. Communicate through written chart notes, evaluations, progress reports, and discharge summaries regarding patient's status, any complications, prognosis, and plans for follow-up care. Show less

  • Occupational Therapist: Neuro (PRN)

    May 2024 - now

  • Occupational Therapist: Lymphedema & Oncology

    Oct 2021 - Apr 2024
• 

  NeuroRestorative

  Oct 2021 - May 2022

  Occupational Therapist

  Developing and implementing individualized treatment plans to address clients' specific needs.Providing therapeutic interventions to enhance daily living skills and independence.Collaborating with a multidisciplinary team to ensure comprehensive care for clients.Offering support and rehabilitation services in both the outpatient day treatment facility and group home settings.Designing and leading group therapy sessions tailored to the unique needs of clients with neurological challenges.Monitoring and documenting client progress, adjusting treatment plans as necessary.Facilitating a positive and supportive environment for clients in both settings.Contributing to the overall success of the neuro outpatient program and group home through effective occupational therapy practices. Show less

• 

  TechieForLife

  May 2024 - now

  Director of Student Development

  Passionately empower individuals to reach their full potential in a dynamic, supportive environment, facilitating Neuro-Developmental Mentoring techniques.Specialize in providing comprehensive mentoring and support for neurodivergent young adults to promote independence and holistic well-being.Offer daily living support, physical wellness coaching, social success enhancement, and emotional health guidance.Collaborate closely with students to identify barriers and provide personalized strategies for success.Offer guidance and assistance with traditional college, apprenticeships, trade school mentoring, and job experience/internship placement. Show less