Jason Willadsen

Experience

• 

  Geek Squad

  Nov 2009 - Mar 2013

  Geek Squad In-Store Repair Technician (Counter Intelligence Agent)

  - Diagnosed both hardware and software issues and completed appropriate repair processes - Worked in a service bench environment repairing hardware and software problems on a large scale, more than 12 computers at a time, while handling phone calls and walk up traffic- Demonstrated ability to interact with end-users by simplifying technical terms and issues- Ensured high quality client relations and expedited problem resolution with an emphasis on customer service- Trained and coached new employees around operational and repair procedures- Earned multiple awards for unconditional excellence in sales, teamwork, and client relations Show less

• 

  PalCare

  Mar 2013 - now

  • Supports development team with QA, debugging, and code review to ensure high-quality products.• Creates and maintains knowledge base articles for support agents and customers for efficient issue resolution.• Provides Level 4 customer support by providing exceptional service and problem-solving skills.• Conducted research and development of new products and services to drive innovation and meet market demands.• Manages and exceeds department KPIs and goals• Performs training and development for team members Show less Perform deployment, management, and support of- PalCare Wireless Nursecall System- Access control, including fob-type systems and keypads- Security Cameras- Low voltage wiring- Switches, Routers, and WiFi networks- IP-based phone systemsPerform research and development of new products and servicesCoordinate and manage installations and deployments of equipment nationwideManage a support queue, maintain positive contact with clients, and resolve issues and support requests in a timely mannerTrain both technicians and end-users on the usage of installed products Show less

  • Community Support Manager

    Jan 2023 - now

  • Technician Manager

    Jan 2021 - Jan 2023

  • Lead Technician

    Jul 2016 - Jan 2021

  • Technician

    Mar 2013 - Jul 2016