Talk to sales Try for Free
Puneet Sharma

Puneet Sharma

Technical Support Engineer

Followers of Puneet Sharma265 followers
location of Puneet SharmaSahibzada Ajit Singh Nagar, Punjab, India

Connect with Puneet Sharma to Send Message

Connect

Connect with Puneet Sharma to Send Message

Connect

  • Timeline

  • About me

    Customer Success Executive at JungleWorks

  • Education

    • HP Technical Board

      2009 - 2012
      Diploma Computer Science

    • HP Board Of School Education

      2008 - 2009
      Matriculation High School

    • Shobhit University

      2012 - 2014
      Bachelor's degree BSC IT

  • Experience

    • Bharti Airtel

      Aug 2015 - Apr 2017
      Technical Support Engineer

       Troubleshooting 4G devices and routers (Huawei, Alcatel, ZTE devices) Worked as TSG Engineer and RF Coordinator Handling 2G, 3G, 4G Customer Complaints (Coverage, Data and Connectivity related complaints) Handling MIS and daily reports for Airtel and Ericsson (Upper North) Making Daily complaint report, Call Center correction data on daily and weekly basis Handling entire Technical Support team and also RF engineers to do physical optimization as per network requirements Show less

    • Samsung Electronics

      Apr 2017 - Jun 2018
      LSMR Engineer

       Worked as LSMR Engineer in configuring & troubleshooting Samsung equipments Provided online technical support to Field Engineers for troubleshooting. Responsible for looking after 4G ENB/IP network. Providing L2 Support to area eNodeB engineers Coordinating with circle team for alarm clearance and status updates. Change Electrical as per requirement with the help of Jio Coverage Platform (JCP) and LSMR. Providing support to field team in fault troubleshooting. Providing end to end support in completion of ATP11B, SCFT and CLOT. Responsible for creating EMF OSS for circle team Show less

    • Samsung Electronics

      Dec 2018 - Mar 2020
      LSMR Engineer

       Worked as LSMR Engineer in configuring & troubleshooting Samsung equipments. Provided online technical support to Field Engineers for troubleshooting. Responsible for looking after 4G ENB/IP network. Providing L2 Support to area eNodeB engineers Coordinating with circle team for alarm clearance and status updates. Change Electrical as per requirement with the help of Jio Coverage Platform (JCP) and LSMR. Providing support to field team in fault troubleshooting. Providing end to end support in completion of ATP11B, SCFT and CLOT. Responsible for creating EMF OSS for circle team, changing RRH Configuration and clearing CPRI swap from LSMR. Show less

    • Concentrix

      Apr 2021 - Jul 2024
      Customer Representative

      Handling Microsoft 365 queries of the client and customers.Performing troubleshooting steps and providing resolution to the client and customers using Laptops, Desktops and Printers.

    • JungleWorks

      Aug 2024 - Nov 2024
      Customer Success Executive

  • Licenses & Certifications