Jawahir AlShalfan

Experience

• 

  Saudi Central Bank – SAMA

  Jun 2011 - Aug 2011

  Programmer - Trainee

  Wrote some codes of program that sends an automatic message to the trainee, and let the student up to date about any changes on her Courses.

• 

  Cisco

  Feb 2013 - Aug 2013

  High-touch operations management

  Cisco's HTOM Service provides a single point of contact for Post-Sales Support issues, between the customer andTAC, and they help the customer with getting their TAC cases closed in a timely fashion. Additionally analysis ofoperational data and recommendations to prevent them from reoccurring is performed.

• 

  Hewlett Packard Enterprise

  Sept 2013 - Nov 2014

  Validation Tester

  The purpose behind the position is to perform a functional and performance testing to debug the releases and patches.The position also requires defining every case that might cause any issue and validating all the services in order toensuring the quality of SADAD application’s agreed scope is met.

• 

  Saudi Electricity Company

  Sept 2018 - Apr 2023

  Leading the discovery, analysis, and mining of all the candidate processes and raising the awareness of automation by providing technical and business sessions to all SEC employees. As well as preparing the roadmaps for each business line along with supporting the ongoing processes, monitoring it and conducting the review weekly updates with engagement managers. Handling the projects deadlines and managing the vendors working to automate the processes. Also, responsible for managing both Technical/ and business requirements for multiple projects such as the Robotic Process Automation (RPA) project.

  • Robotic Process Automation Program Lead

    Mar 2022 - Apr 2023

  • Hybrid Automation Project Manager

    Sept 2018 - May 2022
• 

  MATARAT Holding | مطارات القابضة

  May 2023 - now

  • IT Strategy & Planning Manager

    Jul 2024 - now

  • IT Project Manager

    May 2023 - Jun 2024