Bardha Njeci

Experience

• 

  Lungarno Collection

  Oct 2013 - Jan 2016

  Waitress / Assistant Manager

  PORTRAIT FLORENCE – LUNGARNO COLLECTION March 2015 - January 2016 Employed as Chef de Rang, Acting Assistant Manager. In charge of the outlet opening. Conducting daily briefing and organisation of the floor plans. In charge of the weekly rota and daily report to the executive office. Regularly planning and organizing staff trainings, including guest recognition, product knowledge, food and beverage knowledge, quality of service. HOTEL LUNGARNO 5* – LUNGARNO COLLECTION October 2013 – February 2015 Waitress in the most prestigious hotel owned by the Salvatore Ferragamo Family on the stretch of the River Arno in Florence, doing breakfast service, room service, daily control mini-bar, preparation of room amenities and lunch service. Show less

• 

  Four Seasons Hotels and Resorts

  Jun 2016 - Jan 2017

  Chef de Rang

  Chef de Rang at the Four Seasons that has been recognised as one of the bests in the world. Strongly focused on anticipating guests needs, recording their preferences and recognizing them on each visit. I had the opportunity work along with other F&B departments such as Banqueting and Breakfast.

• 

  Mandarin Oriental Hotel Group

  Jan 2017 - Dec 2017

  Waitress

  Waitress at Bar Boulud all day dining restaurant of Chef Daniel Boulud. Ensuring MOHG standards and five-star luxury experience to our guests. Responsible for the outlet opening and closing duties, back office tidiness and cleanliness. Expeditor and barista. Taking part in the new starters trainings and always motivated to improve the existing standards.

• 

  The Connaught

  Jan 2018 - Jan 2019

  Cocktail Waitress

  Cocktail Waitress at the Connaught Bar “World’s Best Cocktail Bar”. Responsible of the assigned station, outlet opening and closing duties. Offering the best experience to our guests and recording their preferences. Increasing positive feedbacks, upselling, maintaining the guest satisfaction.

• 

  TempTribe

  Sept 2018 - May 2019

  Events Assistant

  Temporary, part time Hospitality and Events Assistant at the Bulgari Hotel London, Shangri-la Hotel, Corinthia Hotel, Landmark Hotel, The Grosvenor House Hotel for Events and Banqueting department offering impeccable service.

• 

  TWG Tea Company

  Jan 2019 - Mar 2019

  Restaurant manager

  Restaurant manager at TWG Tea. The tea restaurant in London one of the brand with the largest tea selection in the world. In charge of a team of 15 people. Responsible of the recruitment, trainings, rota and operations planning. Increasing luxury quality standards of service, increasing the revenue and guest satisfaction. Managed closing duties, including restocking items and reconciliation of the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Effectively used items in stock to decrease waste and profit loss. Show less

• 

  Bvlgari Hotels & Resorts

  Jan 2020 - Mar 2021

  Waitress
• 

  Four Seasons Hotels and Resorts

  Oct 2021 - Dec 2022

  F&B - Supervisor
• 

  Four Seasons Hotels and Resorts

  Mar 2023 - now

  F&B- Assistant Outlet Manager