Joseph Moukhtafi

Experience

• 

  Phoenix ISP

  Apr 2003 - Jun 2008

  Local Internet Service Provider

  • Owner of internet café shop in Zgharta and Ehden.• Designed local café shops infrastructures according to project specifications.• Installed, configured, tested and maintained operating systems, application software and system management tools.• Wrote and maintained custom scripts to increase system efficiency and performance time.• Implemented network security equipment including firewalls and antivirus software, for networks supporting up to 100 users.• Provide Internet through wireless and LAN to up to 250 clients.• Install and configure Outdoor LED screens.• Install and configure CCTV systems. Show less

• 

  ESharing Corporation

  Feb 2011 - Sept 2014

  • Performed general IT Services.• Installed, configured, tested and maintained Microsoft windows operating end client and servers.• Provided onsite and offsite technical support services.• Installed and configured computer, server, storage.• Installed and configured Network and firewall equipment.• Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.• Supported design and troubleshooting in technical systems.• Installed new systems, managed configuration and delivered end user training.• Planned and maintained Backup solution taking into consideration RTO/RPO/Retention for each solution.• Evaluated equipment to determine if it needed to be repaired or replaced.• Managed small team of support engineer.• Educated and trained new hires on company processes, eliminating process gaps.• Performed routine maintenance on installed systems to alleviate issues.• Eliminated field downtime and boosted productivity by restructuring installation techniques and improving proactive monitoring solution we used.• Followed all company guidelines regarding safety procedures when out in field.• Created positive working environment where employees felt valued.• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.• Performed Qualification Assurance (QA), Operation Qualification (OQ), and Installation Qualification (IQ) activities to some of our customers.• Coordinated with procurement and purchasing department in buying new hardware and software solutions.• Used internal ticketing system. Show less • IT Helpdesk Team Leader • I got the opportunity to lead a helpdesk team that was dedicated to the American University of Beirut AUB one of eSharing customers during this period.• This team was responsible of the below tasks:• Level-1 and level-2 helpdesk support services.• Installing, configuring, patching and troubleshooting end client computers.• Escalating issues to higher management.• Using Microsoft SCSM ticketing solution.• Providing daily summary and weekly reports. Show less

  • Senior Systems Administrator

    Dec 2009 - Sept 2014

  • IT Helpdesk Team Leader

    Aug 2012 - Aug 2014

  • Software Quality Assurance Engineer

    Feb 2011 - Apr 2014
• 

  AUBMC

  Sept 2014 - Oct 2021

  • Coordinated with vendors, clients and engineers from diverse geographical locations to design and develop high-end systems hardware and software applications.• Automated tasks to reduce labor costs and increase productivity.• Analyzed and resolved LAN, VPN and wireless connectivity issues.• Contributed to requirements gathering and analysis for design and production projects.• Drafted corrective action plans following root cause analysis.• Streamlined reporting processes.• Automated data collection activities to increase productivity.• Planned and implemented networking and server changes to meet budgets and needs.• Identified systems inefficiencies through performance data analysis.• Provided actionable improvements to software and hardware performance.• Communicated status updates to affected parties when issues arose.• Performed root cause analysis to provide resolutions for production issues.• Developed testing procedures and documentation and presented to higher management for review. Show less • Configured, installed and upgraded Microsoft failover and VMWare ESXi clusters.• Maintained and troubleshooted physical and virtual servers.• Managed Active Directory: policies and objects.• Worked with backup solution (Symantec backup and veritas NetBackup) for data backup and recovery.• Monitored installed solutions using Manage Engine OPManager, Microsoft SCOM and AHSplunk.• Managed and installed different server roles (Printserver, Fileserver, RDS server, SQL, Web...)• Implemented Apple Profile Manage with Apple Configurator as an MDM Mobile Device Management solution to manage over 300 iOS devices.• Administered AS400 (OS400) billing IBM systems.• Administered Dell EMC Unity storage.• Administered HPE 3PAR 9450 and 8200 storage systems.• Managed, secured and monitor shared folders.• Being the first level of support to the service desk and DEVOPS teams.• Worked with external vendors' technical teams in implementing and troubleshooting third party’s solutions.• Reviewed and analyzed security logs to determine and alleviate network threats.• Wrote and maintained custom scripts to increase system efficiency and performance time.• Communicated status updates to affected parties when issues arose.• Installed, configured, tested and maintained operating systems, application software and system management tools.• Investigated new and emerging software applications within the institution to design, select, implement and use administrative information systems effectively.• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.• Updated and upgraded systems from old version of OS to new version.• Provided 24/7 on call support.• Used ticketing solution like Active Collab, Microsoft TDX.• Followed Institution and IT department policies.• Solution technical documentation. Show less

  • Senior Systems Engineer

    Jan 2019 - Oct 2021

  • Systems Administrator

    Sept 2014 - Jan 2019
• 

  InterSystems Middle East

  Jul 2021 - now

  Systems Management Engineer