Mary Claudette Poenaru

Experience

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  Local Government Unit - General Santos City

  Jun 2014 - May 2018

  Computer Programmer/ QA Tester

  • Supported 3 major Local Government applications that were adopted and are actively being used today by the General Santos City (Philippines) - Local Government Unit to provide social services.• Conducted user’s interview in creating a comprehensive process flow using Microsoft Visio for one month including updates and revisions of the system’s flow.• Collaborated with developers in identifying errors to determine appropriate team to consult for resolving issue.• Facilitated time and motion study to establish the pre-implementation time in the course of manual processing for clients in all modules from start to finish or until the record has been updated.• Conducted the same time and motion study to compare the time elapsed using the computerized process.• Met project scope and delivery dates by planning optimal testing schedules and ensure all errors are trapped and documented.• Created software documentation and user guides to align with current features and comply with best-practice standards.• Assisted the team in the final implementation and roll-out of the system. Show less

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  Software Finesse

  Jan 2020 - Oct 2021

  Business Analyst / Customer Support

  • Answered phone calls and emails to provide information, resulting in effective business correspondence.• Coordinated appointments, meetings and conferences.• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.• Directed customer communication to appropriate department personnel.• Updated system to organize office documentation, maximizing efficiency and increasing productivity.• Analyzed customer complaints and service trends to identify and correct systematic issues.• Informed customers about billing procedures, processed payments and provided payment option setup assistance.• Troubleshot customer issues using remote access software tools.• Performed needs analysis and presented options based on findings to help customers make decisions.• Installed and performed minor repairs to hardware, software or peripheral equipment. Show less

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  ZL Tech

  Apr 2023 - now

  Technical Engineer