Gabriel Zlotogora

Experience

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  Telecom Personal

  Feb 2001 - Jan 2007

  Corporate backbone administration and monitoring Corporate network devices setup, administration and monitoring Maintaining corporate QoS backboneManage all Cisco hardware (routers, switches, firewalls, etc) Corporate VoIP Network Setup, administration and monitoring

  • Network Engineer

    Jul 2003 - Jan 2007

  • Windows Administrator

    Feb 2001 - Jun 2003
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  IBM

  Feb 2007 - Jun 2008

  Network Architect

  Working closely with Latin-American and USA network engineers, supporting Latin American Region. Tasks performed:Support project management from a technology point of view.Define ,design, reengineering and topology for network.Coordinate network development and extension projects with the rest of the Company areas.Design Internetworking solutions.Prepare and evaluate technical requirements.Implement necessary tools and applications for network data management.Apply physical and logical security rules for networks according to the IBM Security standards.Provide third level support.Design new products procedures, rules and specifications. Show less

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  AT&T

  Jul 2008 - Aug 2023

  Owner of the overall customer service experience, building relationships of trust and integrity with designated customers all over the globe. Managed complex customers’ accounts consisting of 600+ devices and 200+ billing accounts, with a focus on service availability, network performance, accurate billing and reporting. Utilized technical background and the knowledge of AT&T business portfolio to improve customer’s service experience and contribute to revenue acceleration by identifying opportunities for growth of the customer’s network. Developed relationships with internal teams and suppliers to ensure all challenges and issues are met with the appropriate sense of urgency. Chaired regular stewardship meetings to review the provisioning, maintenance and billing aspects of the customer accounts where appropriate. Show less In charge of service operations management and account governance for IBM Global Account and Shared Network Infrastructure in LA, as part of AT&T Global Business Integrator Solutions. Interfaces with client account leadership to manage the contract, ensure service level agreements are met, develop opportunities and ensure overall customer satisfaction. Oversees project development, service delivery, process management and network security compliance. Engages resources for incident management and network services. Works with AT&T and client architects, managers, sales executives and engineers to deliver the highest quality products and services in order to exceed customer expectations. Keeps up-to-date on industry trends to anticipate changing client needs in the rapidly-changing technology landscape. Show less Responsible for manage, lead and support a team of network technicians that interacts with multiples accounts with multiples network technologies. Mission of identify improvements, mitigate vulnerabilities and find new business opportunities on the network environments we support, also performing improvements on the internal process, together with the others leaders, in order to produce positive metrics. Act as interface between support groups and customers, managing the day by day on the ongoing support and new projects. Show less I was outsourced to AT&T when IBM sold their Network Division to AT&T.Tasks Performed:Engagement process.Design VoIP/Data solutions for IBM Global Account and IBM customers.Project management for local projects and global projects.Management, cost analysis, pricing and SOW (statement of work) writing for new projects.Design, planning and deployment for IBM new sites since 2007(4 new buildings, +5000 users).Support for internal teams(Real State, Site Operations, Project Executives)Wireless LAN design and support. Show less

  • Service Manager

    Sept 2019 - Aug 2023

  • Service Operations Executive

    Jul 2016 - Aug 2019

  • Regional Network Infrastructure Team Leader

    Jan 2014 - Jul 2016

  • Senior Network Architect

    Jul 2008 - Dec 2013
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  BME | Bolsas y Mercados Españoles

  Jan 2024 - now

  Senior IT Product Manager
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  SIX

  Jan 2024 - now

  Senior IT Product Manager

  Managed international IT infrastructure applications related to financial matters, including budgeting and continuous optimization.Led and consulted on product development strategies and roadmaps in collaboration with architecture teams, projects, and subject-matter experts.Advised project, product, and cost center managers on licensing, contracts, and budget/cost management.Provided technical product consulting and served as a primary contact for external customers, handling contracting and invoicing.Supported procurement in vendor and partner negotiations, including defining RFI/RFPs and assessing partnerships and licensing opportunities.Acted as the single point of contact for product management, serving as the interface between headquarters and international locations. Supervised license audits, demonstrating end-to-end responsibility. Show less