Khushbu Shah

Experience

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  Cook Medical

  Jan 2011 - Dec 2011

  IT Intern, Business Analysis

  •Formulated design specifications to build database for a mobile solution that enable easier tracking of targets and leads for sale representatives.•Developed system test and regression test plans to examine if system released meets user requirements and quality standards enforced by Cook Medical.•Facilitated training of modified order processing system through user manuals, leading to faster acceptance of changes, improving performance and reducing errors of more than 100 system users.

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  Cognizant Technology Solutions

  Jun 2012 - Aug 2013

  Mobile Business Analyst

  • Analyzed current state and assisted in defining a Mobility Center of Excellence (mCOE) for a large Manufacturing client by designing governance model, enterprise mobility roadmap and architecture best practices.• Assisted in designing an interactive voice assistant for iPad application for a Fortune 10 healthcare company. Conducted stakeholder interviews to capture requirements and translated them into user stories.• Co-developed thought leadership on mobile payments, gamification, augmented reality, MADP and MDM solutions. Show less

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  EY

  Sept 2013 - now

  • Crafted the strategic product vision and established a comprehensive 5-year roadmap for EY's global workplace management platform, spanning over 700 locations across more than 150 countries.• Collaborated closely with Microsoft to manage the pilot phase and evaluate emerging technologies, integrating user feedback to shape future Microsoft product developments.• Executed thorough market research and engaged with industry vendors to pinpoint opportunities for phasing out outdated legacy systems, potentially yielding annual savings of approximately $100,000 in licensing and operational expenses for EY. Show less Engagement Manager, Modern Workplace Solutions•Led the development and launch for multiple enterprise solutions (SharePoint, ServiceNow, SAP) aimed at improving user collaboration, engagement and productivity across 20,000+ full time employees and front-line workers. •Led planning workshops with multiple cross functional teams to refine and prioritize business needs. •Defined qualitative and quantitative benefits to acquire funding for the solution; developed key KPIs to be tracked post launch to ensure benefits realization.•Developed robust change management strategy by conducting stakeholder analysis and developing a persona driven training and marketing plan to drive user adoption.•Managed client relations, leadership alignment, critical dependencies, risk & issues and represented EY at client executive steering committees to socialize progress status.Technical Program Manager, O365 Migrations•Led multiple cross-functional teams to manage on-prem to O365 migrations and tenant to tenant consolidations for several clients for Microsoft Exchange, OneDrive, SharePoint and Mobility. •Managed orchestration of 70+ T-minus tasks during the ~2-hour migration window for multiple migration events to ensure minimum disruption to end users.•Coordinated 100+ target environment readiness activities with infrastructure, enterprise architecture, legal, compliance and security teams.•Supported end users post migrations through initial issue triaging and resolution.•Met critical success factors on engagements by tracking financials, risks, issues and dependencies Show less

  • Product Manager, In-Office Solutions

    Nov 2023 - now

  • Product Manager, EY Nordics

    Nov 2021 - Nov 2023

  • Product Manager, In-Office Solutions

    Feb 2021 - Nov 2021

  • Manager, Technology Consulting

    Oct 2016 - Feb 2021

  • Senior Consultant

    Oct 2014 - Sept 2016

  • Experienced Associate

    Sept 2013 - Oct 2014