Khaled Khoury

Experience

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  Self Employed

  Jan 2000 - Jan 2002

  Self Employed

  PC's, TV's, Radios, Receivers, Audio systems, printed boards, power supplies etc · Centralizes satellite systems implementation · Wi-Fi implementation · LAN designing and implementation · Surveillance systems installationTECHNICAL SKILLS · Tandberg TV MPEG2/4/PIP head end ultra-transcoding products and technologies, ASI/SDI distribution technologies such as DEV products, and Carrier grade Dish farms · Latens Conditional Access system · Microsoft Mediaroom IPTV middleware system · PIX, Juniper, Fortenet Firewalls · Cisco and Alcatel-lucent Routers and Switches · MPEG theory and codec technology · HP, IBM, Dell Servers and Blade systems and Hardware · EMC, HP SAN storage systems · HP ISCSI and Storage Services · Cisco Call manager 4 and Hosted call Center systems · Multicast Protocols and Video delivery over the IP networks (PIM SM, SSM, RPs) · Load balancers, Cisco CSM, BigIP, windows NLB · Tandberg Portal, Motorola Infocast, STB's, (Cisco, Motorola, Tatung....) · Electronics "TV, Radios, Receivers, Audio systems, printed boards, power supplies etc" Show less

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  Jawwal

  Jan 2002 - Jan 2006

  PABX administrator

  • Internal PABX systems administration• Manage JAWWAL new retail shops service deployments• Administer and maintain servers OS, Applications and H/W in Headquarters and retail shops• Setting requirements and specifications for corporate computers, laptops, printers• Installing, configuring, and supporting computer hardware and peripherals, as well as OperatingSystems and software (including Windows (98, ME, 2K, XP) and Microsoft Office).• Implementing LAN and WAN Network cables, cabinets and patch panels. Show less

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  Du

  Jan 2006 - Jan 2017

  In this position, I am responsible for the bass management of the consumer home customers, with revenue responsibilities of 190$ million per year. My main achievements are:● Defined and successfully launched the new triple play platform (Voice, Data and IPTV) for the Home experience.● Defined and implemented a consumer retention and engagement programme (Loyalty/Gamification) and developed a co-branded credit card proposition with one’s of the largest banks in UAE.● Set up, trained and managed a team of outbound calling agents, reaching an incremental conversion rate of 25% versus control group.● Delivered and managed End-to-End large complex, cross function, high-profile projects and product launch within Telecoms services (ICT).● Managed Consumer products design, product launch, and life-cycle meeting quality experience standards, KPI and road-map delivery dates within budget. Show less In this role, my main responsibilities covered the area of product development and life cycle management:● Responsible for the development and improvements of TV products portfolio (IPTV, VOD, OTT, Mobile TV) and Video Collaboration products portfolio (Video Conferencing and Telepresence).● Develop with optimum quality and time to market the business requirements to launch new products or enhance existing products.● Build Product Design Document based on Customer Value Proposition, Customer Experience and inputs from Business Units and stakeholders.● Worked closely with Solution Design team to develop the optimum solution to support the creation/modification of new/existing products.● Leverage Product Engineering new ecosystem to generate new innovative product Ideas and recommendations to support Business Units in achieving company’s revenues, profitability and efficiency targets. Show less In this role, my main responsibilities covered the area of business support, project management and process engineering for projects budgeted more than 10$ million:● Defined marketing products mix, forecast and market revenue● Provided presale engineering support to business units and partnership teams.● Monitor and review service providers and integrates contracts and approve payment requests and change orders.● Managed and prioritized Business Solutions requirements analysis, development, implementation, and integration.● Determination of product requirements, functional specifications, cost analysis, and specifications for hardware and software application.● Directed gap analysis workshops across different functional groups for major projects.● Project managed several departments’ resources to ensure timely delivery of Video core services.● Communicates critical projects status with top-level project sponsors, functional area managers and/or consultant.● Established methods and processes to enable capacity planning function for Video services to meet business forecast (IPTV, OTT, Three screens, VOD, STB).● Build/Evaluate RFI/RFP/RFQ and conducts all necessary meetings to facilitate selection of services and products. Show less ● Planned, designed and implemented Mediaroom IPTV ecosystem and TV MPEG2/4 IP head-End● Define systems and infrastructure requirements for IPTV, Head-End and Hosted call center● Validated BOQ, vendor scope, deliverables and ensure follow up and readiness● Prepared research reports for telecom products and services● Participate in VASV solutions RFI’s and RFP’s for Video conferencing, IPTV, Headend, Hosted call center, IP Telephony services and Smart Living.● Maintain IPTV service by accommodating changes and new business requirements.● Define acceptance criteria and Test cases for STBs, IPTV solution, Headend and Hosted Call center● Managed vendors day-to-day on site activities and project relations between different business units.● Tests and assess devices for trials across different vendors. Show less

  • Senior Manager Customer Value Management and Product Manager

    May 2014 - Jan 2017

  • Manager Consumer Home Experience and Product Development

    Jan 2013 - May 2014

  • Senior Engineer

    Jan 2008 - Jan 2013

  • Engineer - Systems and Infrastructure Specialist

    Jan 2007 - Jan 2008

  • Engineer - Call Center Services

    Jan 2006 - Jan 2007
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  Hewlett Packard Enterprise

  Feb 2017 - now

   Lead customer engagement to ensure that it meets scope, time, budget and quality expectations, from initiation to finalization.  Manage corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems include response to RFIs and RFPs.  Develops and directs development of schedules, critical deliverable, budget, resource allocation plan, and other support requirements for assigned program.  Manages activities of supporting project teams and partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet requirements and schedule.  Communicates progress, escalations, and issue analysis to stakeholders; collaborates with management to recommend and implement changes to processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established schedules  Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.  Leads and provides guidance and mentoring to less-experienced staff members. Show less

  • Supply Chain Business Relationship Manager \ Program Manager \ IT Business Consultant V

    Jan 2023 - now

  • Supply Chain Business Relationship Manager \ Program Manager \ IT Business Consultant IV

    Jan 2022 - Dec 2022

  • Sales Experience IT Program Manager

    Aug 2018 - Dec 2021

  • Program Project Manager

    Feb 2017 - Jul 2018