Azubike Odigwe, MBA, PMP®

Experience

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  Cipla Evans Ltd

  Apr 2003 - Dec 2011

  Grew and managed business portfolio successfully to revenue of $11.25 million.• Improved demand generation and customer satisfaction within assigned territories surpassing targets.• Developed and implemented innovative plans to achieve business targets and goals.• Supervised and mentored over 35 Customer care associates ensuring set objectives are achieved• Trained and mentored sales teams to improve performance and exceed set targets.• Managed new product development, marketing research, consumer promotion and product package development/improvement growing the business portfolio.• Developed marketing materials and implemented launches for new brands.• Worked constructively with other internal departments to ensure coordinated efforts that delivered superior a brand experience and satisfaction to external customers.• Negotiated directly with third party suppliers to ensure cost were well under projected budget. Show less

  • Marketing Manager

    Jan 2010 - Dec 2011

  • Brand Manager

    Apr 2007 - Jan 2010

  • Customer Care Representative

    Apr 2003 - Apr 2007
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  Siemens AS

  Sept 2012 - Jan 2014

  Service order Controller

  • Improved data entry and data analysis and reporting efficiencies and recommended process improvements that improved team and service efficiency• Coordinated monitoring and control responsibility for service order as it relates to material and labour costs for service and guaranty projects to ensure project profitability. • Prepared accurate customer job analysis sheet and final Invoicing of the customer jobs using SAP to ensure accurate project cost records and payment receipts.• Supported the Project manager and the commercial manager in other assigned administrative tasks. Show less

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  EMPO Resource centre

  Jan 2014 - Feb 2017

  Project Coordinator

  • Coordinated mentoring, training and people development• Coordinated the customer care role that improved customer satisfaction and increased program participation.• Established and maintained effective relationships with clients using the “Trust”, “Respect” and “Time” triad.• Utilized customer service and people relations skills to customer experience and feedback.• Excellent report writing and presentations skills to fulfill business requirements.• Planned and conducted programs focused on the specific needs such as training and employment, self-development and education and generated increased customer interest and program attendance.• Organised and supervised group activities ensuring synergies to meet and surpass planned objectives. Show less

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  TELUS

  Feb 2018 - now

  • Facilitated issue resolution, change management, risk management, quality/scope management, and project decisions for real estate upgrades.• Managed project communication among all stakeholders to ensure a common understanding.• Managed monitored, assembled, organized, and tracked projects in accordance with approved processes and prepared project reports for internal and external stakeholders.• Coordinated and facilitated project-related activities across various functional and project teams with project improvements saving time and money.• Prepared project progress and status reports for manager and other stakeholders ensuring a common understanding.• Scheduled regular meetings and took minutes of meetings (decisions and action items) to keep projects on track, team alignment, discuss problems and opportunities for improvement; ensured action items were followed• Created, tracked and maintained new project initiation records and change orders• Created, reviewed, and saved all necessary communication and documentation related to assigned projects to ease project tracking, follow-ups, and status. Show less • Gathered the business requirement and translated business user concepts and ideas.• Understood the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.• Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.• Planned, facilitated and reported on quality assurance testing efforts.• Managed initiatives to increase efficiencies across processes and teams.• Schedule regular meetings to ensure team alignment and discuss problems and opportunities for improvement, to keep meetings and actions on track.• Involved in special projects and provided ad hoc / special analysis as required Show less

  • Senior Business Analyst/ Project Manager

    Sept 2022 - now

  • Project Manager II

    Sept 2021 - Sept 2022

  • Business Analyst II

    Aug 2019 - Sept 2021

  • Home Solutions Advisor

    Feb 2018 - Aug 2019