Nerea M.

Experience

• 

  Maracanã ZEO

  Jan 2015 - Jan 2016

  Promotional Representative
• 

  Ayuntamiento de Elche - Ajuntament d'Elx

  Oct 2016 - Oct 2017

  Event & Protocol Assistant

  • Coordinating and planning all social events• Office support (stationary, post, phones, etc)• Managing time writing and reporting• Graphic design works: banners, brochures, leaflets, email layouts using Adobe Photoshop and Indesign. & Merchandising

• 

  Massimo Dutti

  Dec 2018 - now

  -To manage HR indicators (KPIs) performance, ensuring targets are exceeded throughout the store.-To make sure the stockroom of the department is organised efficiently respecting the company guidelines-To drive marketing initiatives and department’s sales performance based on the analysis and actions of the commercial reports and product knowledge, including the utilisation of the internal tools and platforms provided such as SINT and iPod sales. -Competitors awareness.-Hours; to manage the budget of hours provided by HR Business partner.-Rota; to design the ideal rota to ensure you have the correct covering, taking into consideration the budget of hours provided by the HR department.-To ensure that the department is merchandised according to the company’s standards and commercial guidelines taking into consideration bestsellers, current trends and image of the brand.-Training and development; to actively identify members of your team with development potential and build continuous internal succession plan.-To ensure a high level of customer satisfaction is offered in the store.-Motivating the team to offer a positive customer experience in the department while leading by example.-Health and Safety; to comply with Company health and Safety Policy. Show less • Assist and support the General Manager and Department Manager in the running of a store with Company objectives and ensuring Company standards. To supervise the shop floor and coordinate employee's activity• Stock Management and sales: product information, commercial analysis, feedback about new lines and future arrivals• Delivery and Stock Organization: to manage delivery productivity in line with Company targets• Merchandising: work with the merchandising team and guarantee visual merchandising standards• Health and Safety: to be aware of risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them• HR & Team Management: Daily planners, meetings, inductions and performance reviews Show less

  • General Manager

    Nov 2022 - now

  • Department Manager

    Sept 2021 - Nov 2022

  • Supervisor (Relocation)

    Oct 2020 - Sept 2021

  • Supervisor

    Sept 2019 - Oct 2020

  • Sales Assistant

    Dec 2018 - Sept 2019