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Glenn Thomas Alex

Glenn Thomas Alex

App Developer

Followers of Glenn Thomas Alex2000 followers
location of Glenn Thomas AlexBengaluru, Karnataka, India

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  • Timeline

  • About me

    Senior Customer Success Engineer II at Rubrik, Inc. | YouTube Creator | Musician | Photographer

  • Education

    • Lourdes Central School, Mangalore

      2012 - 2015
      AISSE & AISSCE 10

    • The Indian School, Bahrain

      2006 - 2011
      CBSE

    • N M A M Institute of Technology, NITTE

      2015 - 2019
      Bachelor of Technology - BTech Computer Science and Engineering 8.92 (First Class with Distinction)

  • Experience

    • Wellcure Clinic

      May 2018 - Nov 2018
      App Developer

      Developed an Appointment Booking Android Application for the Clinic and integrated payment gateways and Firebase tools

    • Ritsumeikan University

      Jun 2018 - Jun 2018
      Exchange Student

      Was part of the Sakura Student Exchange Programme between India and Japan.I learned technologies such as Image Processing and Basics of Machine Learning during the program.

    • Nutanix

      Jan 2019 - Jun 2019
      System Reliability Engineer

      •Worked on technologies such as Hyper Converged Infrastructure and Virtualization using Microsoft HyperV, VMware ESXi and Nutanix AHV.•Trained in Linux, Windows, ESXi, Nutanix Components and other server technologies•Obtained CCNA Certification after undergoing training in Networking•Was a part of a Python based project which ran essential checks on clusters to determine server health.

    • Rubrik, Inc.

      Jul 2019 - now

      - Provided expert-level technical support through proactive notifications generated by a monitoring system leveraging AI and ML technologies, assisting customers in resolving technical issues and instituting best practices.- Pioneered the establishment of the Proactive Support Team, laying foundational processes and enhancing Alert Case Automations on Salesforce to elevate customer support.- Spearheaded the creation of the Proactive Support Confluence Space, developing a robust knowledge base with critical articles and technical troubleshooting guides, significantly improving efficiency and self-service capabilities. Show less

      • Senior Customer Success Engineer - II

        Apr 2022 - now

      • Senior Customer Success Engineer

        Apr 2021 - Mar 2022

      • Customer Success Engineer - II

        Sept 2020 - Apr 2021

      • Technical Support Engineer

        Jul 2019 - Sept 2020

  • Licenses & Certifications

    • Technical Support Fundamentals

      Google
      Apr 2020
      View certificate certificate

    • Rubrik Certified Associate - CDM VMware

      Rubrik, Inc.
      May 2020

    • Rubrik Certified Associate - CDM Cluster Management

      Rubrik, Inc.
      Aug 2020

    • Customer Experience Management Professional

      Customer Relationship Management Institute LLC
      Sept 2019
      View certificate certificate

    • Understanding of Cisco Network Devices

      Cisco
      Feb 2020
      View certificate certificate

    • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

      Cisco
      View certificate certificate

    • Oracle Cloud Infrastructure Foundations 2020 Certified Associate

      Oracle
      Jul 2020
      View certificate certificate

    • Red Hat Certified System Administrator (RHCSA)

      Red Hat
      Jan 2020
      View certificate certificate

    • The Bits and Bytes of Computer Networking

      Google
      Jun 2020
      View certificate certificate

  • Honors & Awards

    • Awarded to Glenn Thomas Alex
      The Enabler Rubrik Sep 2021 This award is presented to Engineers who help to reduce support cases by identifying product deficiencies that might prevent the product from being used successfully & help identify incomplete diagnostic information which prevents the support team from efficiently resolving customer cases
    • Awarded to Glenn Thomas Alex
      RIVET Award Rubrik Aug 2021 The RIVET Award is the highest honor that one can receive at Rubrik, Inc., and is given to those employees from across the organization and the globe, that have exemplified Rubrik's core values and have gone above and beyond!RIVET = Relentlessness, Integrity, Velocity, Excellence, Transparency
    • Awarded to Glenn Thomas Alex
      Knowledge Champion Rubrik Apr 2021 Transforms his knowledge into effective and quick resolution steps through KB articles, his contribution greatly helps to reduce the time and effort put in resolving complete and unexpected problems that would otherwise consume hours of effort if resolved for the first time.It also majorly contributes to a quick, effective, and remarkable experience/journey for the customers with Rubrik.
    • Awarded to Glenn Thomas Alex
      Beyond the Call of Duty Rubrik Feb 2021 Always exceeded the expectations with his commitment and determination along with the skills to address problems beyond regular hours and has always achieved a positive outcome.
    • Awarded to Glenn Thomas Alex
      Ace of Initiatives Rubrik Nov 2020 He is a person who willingly volunteers to take initiatives and is committed to complete that by collaborating and channelizing the energy effectively on all occasions to gain a positive and meaningful outcome that benefits the team and the organization.
    • Awarded to Glenn Thomas Alex
      Stellar Performer Rubrik Nov 2020 A Stellar Performer is one who is an All-rounder in terms of performance, knowledge, handling escalation, and helping team members. He can be relied on in critical situations and escalations. He is also one who has done a great job in handling all types of issues.
    • Awarded to Glenn Thomas Alex
      Terrific Team Member Rubrik Feb 2020 It's important to give recognition and show our appreciation to Customer Success team members who continuously go above and beyond their daily work. “Terrific Team Members'' exhibited Rubrik’s core RIVET values: Relentless: Never give up. Get creative and execute with extreme focus and determination.Integrity: Have high moral standards. Do what you say, and say what you do - even when no one is watching. Expect the same of others who work with you.Velocity: Move fast. Be… Show more It's important to give recognition and show our appreciation to Customer Success team members who continuously go above and beyond their daily work. “Terrific Team Members'' exhibited Rubrik’s core RIVET values: Relentless: Never give up. Get creative and execute with extreme focus and determination.Integrity: Have high moral standards. Do what you say, and say what you do - even when no one is watching. Expect the same of others who work with you.Velocity: Move fast. Be decisive and have a strong sense of urgency.Excellence: Leave things better than you found them. Do your life’s best work and leave your mark.Transparency: Be extremely open and collaborative. Share information with others to drive smarter decisions and engender trust.To be recognized as a "Terrific Team Member", candidates are first nominated by Support management then awarded after determining if the candidate meets Rubrik's core values. Show less

  • Volunteer Experience

    • Technical Trainer

      Issued by NMAM Institute of Technology
      NMAM Institute of TechnologyAssociated with Glenn Thomas Alex

    • Choir Director

      Issued by The Mar Thoma Syrian Church - Mangalore on Oct 2016
      The Mar Thoma Syrian Church - MangaloreAssociated with Glenn Thomas Alex

    • Social Media Coordinator

      Issued by StereoClub on Aug 2017
      StereoClubAssociated with Glenn Thomas Alex

    • Crack the Campus Placement Head

      Issued by NMAM Institute of Technology on Aug 2018
      NMAM Institute of TechnologyAssociated with Glenn Thomas Alex