Reggie De Souza

Experience

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  Hyder Consulting

  Dec 2009 - Sept 2012

  Lead Document Controller & HSE Officer

  Document Controller responsible for the smooth flow of data processes done by 4 junior document controllers. Was also involved in and overlooked logging of all incoming and outgoing drawings in serial order, issuing drawings and documents with proper transmittals and registers as per instruction of the Line Manager.Arranging prints of large documents and deliverables.Recording all incoming and outgoing transmittals, submittals, and reports, maintaining current drawings, and ensuring that the superseded drawings are identified and filed correctly.Maintaining the RFI and Submittal registers, and proper updating in ACONEX.Uploading and downloading documents from FTP sites as well as ACONEX. Co-ordinating with all senior personnel regarding document control/admin issues with respect to strict deadlines.Initiates training for self with respect to relevant areas and attending training courses complying with company systems.Identifying documentation errors and solving them, preparation of minutes of meetings, and issuance process.Development of data management protocol and system.Development of correspondence matrix.Organizing training and practice sessions for other admin staff. Preparation of Weekly and Monthly Reports.Preparation of Labour Cost, Risk, and Forecast Cost register in coordination with the Chief Quantity Surveyor. Staff Resourcing roster management and coordinating with client and project management team for staff replacements and approvals. Responsible for systems management profile setup and account activations on ACONEX. Show less

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  QNet Ltd

  Jan 2011 - Jan 2011

  Independent Business Development Representative

  Direct Sales

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  ACTION INTERNATIONAL

  Dec 2011 - Mar 2013

  HSE Officer / Department Supervisor

  Monitor statutory compliance by carrying out regular inspections and auditing the company’s job sites and workshops.Undertake at least a weekly inspection and prepare a quantitative report for submittal to the Project ManagerReport immediately to the senior management any serious safety breaches that place workers in life-threatening situations. Assist the company in undertaking risk assessments and identifying safe systems of work to be recorded in safe work method statements. Develop and deliver in-house training courses on health, safety, and environmental topics.Assist supervisors in delivering toolbox talks to the workers on the control measures identified in risk assessments and the safe system of work to be adhered to. Develop and deliver the worker induction ensuring that all workers receive an induction prior to starting work. Develop procedures for high-risk activities and brief management on their responsibilities under these procedures. Audit against these procedures regularly and report any non-compliance to the Project Manager. Ensure that the company has an accident investigation reporting procedure in line with EHS requirements. Undertake all accident investigations and ensure that a written investigation report is the lead role in providing to EHS for all reportable accidents. Audit the registers which should be maintained by the company for lifting equipment and lifting accessories. Advise on the requirements for site welfare and carry out regular inspections of the facilities, reporting any concerns to the Project Manager. Professionally conduct Health and Safety advice to the company to the best of my knowledge and abilityLeading and Managing the TeamDealing with top-level managementFraming and Implementing PoliciesRecruitment Show less

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  National Bank of Abu Dhabi

  Jul 2013 - Jul 2015

  Customer Service Representative

  Attending to inbound calls on Customer and Non-Customer Queries.Attending to and following up on Customer complaints and requests.Liaising with Retention, Online Banking, and Promotions Fulfillment departments to achieve a first-call resolution system.Product pitch / Sales pitch and cross-selling for products to achieve sales targets for the Service of Credit Cards (Easy Payment Plans, Balance Transfers, Easy Cash, O/s Balance easy Payment Plans)Updating customers about new product knowledge and launch (Credit Cards & Accounts)Attending to queries and concerns of WPS Cards & and E-Dirham Cards.Raising loyalty points redemption requests. Offering in-depth calculations on Credit Cards and Loans.Handling customer registrations for online banking and loyalty points program.Assisting with product delivery and Activations.Maintaining Call CueEngaged Time and Average handling time of the Agents for (Arabic, Urdu, and English calls) which includes Break SchedulingCoaching and Training Agents on a regular basisTeam Quality performance Average Product & Promotion Training (Credit Cards, Personal/Mortage/Car Loans, E-Dirham & Accounts)Handling Customer Escalations Handling Royal Family and Elite Customer Clientele QueriesAssisting on the call floor to handle call flooding and extensive waiting periods for toll-free and non-toll-free lines. Show less

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  Promoters Choice

  May 2016 - May 2017

  Business Development
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  Beyond The Line FZ LLC

  Jul 2016 - Aug 2017

  Account Executive

  Creating a portfolio of client accounts and monitoring the ongoing activities related to them, Managing, reviewing progress and delivering the client’s advertisement projects, Conducting meetings with the clients as well as informing them about the current work status of their projects, Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients, Recruiting and training new account executives, Final artwork review for technical analysis and key factors that comply to the client requirements and brand guidelines. Production follow up and material sourcing and optimization. Show less

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  Amazon

  Nov 2017 - Jul 2018

  Technical Support Associate
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  Eureka Supplements

  Aug 2018 - Jan 2019

  Brand Ambassador
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  Delta Corp Ltd

  May 2019 - Nov 2019

  Sr. Customer Service Associate
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  Golden Globe Hotels Private Limited

  Nov 2019 - Apr 2022

  Business Development Executive

  I am a crucial part of revenue generation in terms of guest reactivation and offer the highest value in customer satisfaction in gaming,Develop and execute business expansion strategies to increase revenue and market share.Identify new business opportunities and potential markets for growth.Cultivate and maintain strong relationships with key clients, including high rollers and VIP guests.Ensure a high level of customer satisfaction and loyalty through effective communication and personalized service.Identify and establish strategic partnerships with hotels, travel agencies, event organizers, and other relevant stakeholders.Negotiate and finalize partnership agreements to enhance the casino's visibility and attract new customers.Lead sales efforts to meet and exceed revenue targets.Plan and execute promotional activities, events, and special promotions to attract a diverse customer base.Conduct thorough market research to stay informed about industry trends, competitor activities, and customer preferences.Use market insights to develop targeted strategies for customer acquisition and retention.Represent the casino professionally in various business forums.Analyze sales and customer data to identify trends and areas for improvement.Use data-driven insights to make informed decisions and optimize business development strategies.Provide regular reports to senior management on business development activities, achievements, and challenges.Propose recommendations for continuous improvement.Ensure compliance with all relevant gaming regulations, licensing conditions, and legal requirements.Stay updated on changes in regulations and implement necessary adjustments in business practices.Collect and analyze customer feedback to understand their preferences and expectations.Implement strategies to address customer concerns and enhance the overall customer experience. Show less

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  Bellagio Colombo

  Feb 2022 - Nov 2023

  Team Leader/Assistant Manager - Business Development

  Develop and execute comprehensive business development strategies to drive revenue growth and achieve the casino's business objectives.Conduct in-depth market research and analysis to identify emerging trends, competitor activities, and potential opportunities for business expansion.Build and nurture strong relationships with key clients, VIP guests, and high rollers to enhance customer satisfaction and loyalty.Identify and establish strategic partnerships with hotels, travel agencies, and other relevant stakeholders to drive traffic and increase the casino's market share.Lead the sales team in negotiating and closing lucrative business deals, including event partnerships, sponsorships, and collaborations.Provide effective leadership to the business development team, offering guidance, mentorship, and support to ensure a motivated and high-performing team.Collaborate with the marketing and events teams to plan and execute promotional activities, entertainment events, and special promotions to attract and retain customers.Work closely with the finance department to develop and manage the business development budget, ensuring optimal resource allocation and cost-effectiveness.Generate regular reports on business development activities, performance metrics, and market trends for presentation to senior management.Ensure that all business development initiatives adhere to regulatory requirements, licensing conditions, and ethical standards.Provide ongoing training and development opportunities for the business development team to enhance their skills and knowledge.Collect and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.Contribute to the development of the overall strategic plan for the casino, aligning business development efforts with long-term goals. Show less

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  MyCaptain

  Oct 2023 - now

  Content & Copy Writer

  Responsibilities:Content Creation:Develop high-quality and engaging written content for various platforms, ensuring consistency with the brand voice and messaging.Copywriting:Create persuasive and clear copy for marketing materials, product descriptions, advertisements, and other promotional materials.Research:Conduct research to understand the target audience, industry trends, and competitive landscape to inform content creation.Collaboration:Work closely with the marketing team, graphic designers, and other stakeholders to ensure cohesive messaging across all channels.Editing and Proofreading:Review and edit content for accuracy, clarity, grammar, and adherence to brand guidelines.SEO Optimization:Implement SEO best practices to optimize content for search engines and improve online visibility.Content Planning:Contribute to content planning and strategy discussions, providing creative input and ideas.Adaptability:Stay updated on industry trends and adapt writing style to meet the evolving needs of the target audience. Show less

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  Coastal Culinary Co.

  Apr 2024 - now

  Managing Partner