Isti Soleharti

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East Java, Indonesia

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Timeline
About me
Fresh Graduate of Master Degree at Human Resource Management
Education
- Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA)
  2018 - 2019
  Master's degree Human Resources Management/Personnel Administration, General 3,61
  Activities and Societies: Himpunan Mahasiswa Magister Manajemen STIESIA (Hima MM STESIA). Programs: 1. Discussion about trending issues 2. Business and Management Seminar 3. Forum Group Discussion 4. Social Activity 5. Travelling 6. Paper publication Learn about human resource management by creating good recruitment, development people, and analyzing quality of work
- MAN 1 Sooko
  2009 - 2012
  Senior High School SOCIAL SCIENCES
  Activities and Societies: 1. Paskibraka 2. OSIS 3. Basketball 4. Photography 5. Volleyball Senior High School
- SMP Negeri 1 Dlanggu
  2006 - 2009
  Junior High School General Studies
  Activities and Societies: 1. OSIS 2. Volley 3. Takraw 4. Kaligrafi Junior High School
- Universitas PGRI Adi Buana
  2013 - 2017
  Bachelor's degree English/Language Arts Teacher Education 3,31
  Activities and Societies: During my study, I have been doing KKN (Kuliah Kerja Nyata) located at Gresik, Jawa Timur. My activity during KKN is socializing corn plants development to increase selling value. I also help the process of teaching and learning at Elementary School and help the construction of road infrastructure by building road directions. Besides of, I also carried out community programs by creating competitions for Kindergarten, Elementary School and fun walk for women. I learned about how to teach English in Elementary School and Junior High School
Experience
- Telkom Indonesia
  Nov 2014 - Jun 2015
  Handling wifi.id seamless productAs a Customer Touch Point in increasing Customer Experience (CX) and increasing Net Promoter Score (NPS) of Telkom products Complaint handling Flexi (phone legacy product from Telkom) to AS Flexi (digital phone product from Telkomsel)
  - Back Office Employee
    Feb 2015 - Jun 2015
  - Customer Service Representative
    Nov 2014 - Jan 2015
- Telekomunikasi Indonesia
  Aug 2015 - now
  Customer Service Representative
  Customer Handling of several product, such as Indihome, Wifi.id, and corporate products
Licenses & Certifications
- Kepemimpinan Intrapersonal dan Interpersonal di Era Vuca
  Sekolah Tinggi Ilmu Ekonomi Indonesia Surabaya
  Apr 2018
- Research Methodology for Social Studies
  Sekolah Tinggi Ilmu Ekonomi Solusi Bisnis Indonesia
  Apr 2018
- Entire Exports Digital / Social Marketing: 18 Courses in 1
  Udemy
  Mar 2021
  View certificate
- Critical Thinking and Reasoning Skills
  Udemy
  Mar 2021
  View certificate
- Becoming A Recruitment And Selection Specialist
  Udemy
  Mar 2021
  View certificate
- Lean Leadership Skills, Lean Culture & Lean Management
  Udemy
  Nov 2020
  View certificate
- Management Consulting Essential Training
  Udemy
  Mar 2021
  View certificate
- HR Analytics, Essentials Human Resource Management
  Udemy
  Nov 2020
  View certificate
- HR Analytics, HR Courses, Human Resource Management
  Udemy
  Nov 2020
  View certificate
- Customer Service Representative
  Telkom Indonesia
  Apr 2017
Honors & Awards
- Awarded to Isti Soleharti
  The Best Customer Service Representative Telkom Indonesia Feb 2019 The Best Customer Handling at Plasa Telkom Mergoyoso Surabaya
Volunteer Experience
- Member
  Issued by Kuliah Kerja Nyata on Feb 2018
  Associated with Isti Soleharti