Zain Ul Abdeen

Experience

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  Riyad Bank

  Oct 2012 - Feb 2014

  IT Consultant (Technical Support)

  As an EUC Specialist for RiyadBank, My primary responsibility was to ensure that the technology used by bank employees is functioning correctly and efficiently. I responsible for providing technical support to end-users and will play a critical role in ensuring that the bank's technology infrastructure is reliable and secure.Duties:• Monitoring and maintaining all desktops, laptops, mobile devices, and other end-user devices used by bank employees.• Install, configure and upgrade software applications and operating systems on end-user devices.• Troubleshoot hardware, software, and network issues reported by end-users, and escalate issues to the appropriate teams when necessary.• Create and maintain documentation and procedures for end-user devices and software applications.• Ensure compliance with regulatory requirements related to end-user computing devices, such as security and data privacy standards.• Collaborate with other IT teams to plan and execute technology projects related to end-user devices, such as hardware refreshes and software upgrades.• Manage and maintain inventory of end-user devices, including asset tracking and disposal.• Provide training and support to end-users on how to use technology effectively and securely.• Stay up-to-date with emerging technologies and trends related to end-user computing, and make recommendations for improvements to existing systems and processes. Show less

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  Petrolink

  Nov 2014 - Jan 2021

  Field Support Engineer

  As a Field Support Engineer/Network Engineer at an oil rig, I was responsible for designing, implementing, and maintaining data systems and networks that support the daily operations of the rig. My role was critical to ensuring the smooth operation of data systems and networks, as well as ensuring that data is available, secure, and accessible to the right people at the right time.My Duties and Responsibilities:• Design and implement data systems: I was responsible for designing and implementing data systems that can handle large volumes of data generated by sensors, equipment, and other sources on the rig. This involved working with databases, data warehouses, and other data management tools.• Maintain and optimize data systems: I had to ensure that data systems are functioning correctly and efficiently. This involved monitoring performance, identifying and resolving issues, and optimizing data structures and processes.• Implement and maintain network infrastructure: I was responsible for designing, implementing, and maintaining the network infrastructure that connects various systems and devices on the rig. This may involve working with routers, switches, firewalls, and other network devices.• Ensure network security: I had to ensure that the network infrastructure is secure and protected from unauthorized access. This involved implementing security protocols, monitoring network activity, and identifying and resolving security issues.• Collaborate with other teams: I had to collaborate with other teams on the rig, such as the engineering team, and the operations team, to ensure that data systems and networks are aligned with the needs of the rig.• Provide technical support: I had to provide technical support to other members of the rig team who may need assistance with data systems and networks. This may involve troubleshooting issues, providing training, and offering guidance on best practices. Show less

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  ABR contracting

  Feb 2021 - now

  Information Technology Infrastructure Operations Manager (Acting)

  As an IT Infrastructure Project Manager for a construction company with mega projects, my responsibilities include the following tasks:• User Technical Support: Provide technical assistance to employees and ensure smooth operation of IT systems.• Maintain Inventory: Keep track of all IT assets, including hardware and software, and manage their lifecycle.• Raise Requests for New Hardware: Identify the need for new equipment and submit requests for procurement.• Maintain Old Hardware: Perform regular maintenance and troubleshooting on existing IT infrastructure.• Office Printers and MFP Maintenance: Ensure proper functioning of office printers and multifunction devices (MFD) and restock consumables as needed.• Create and Review Purchase Requests: Generate and approve purchase orders for all IT requirements at both the headquarters and project sites.• Review and Advise IT User Support Engineers: Evaluate the performance of IT support personnel working on-site and provide guidance when necessary.• Upgrade IT Hardware on Projects: Assess the need for upgrading or replacing IT hardware based on project requirements and budget constraints.• Training and Assistance: Help train project IT staff and offer support when required.• Performance Reviews: Conduct periodic reviews of the work performed by project IT user support engineers.• Email Services: Oversee the management of Microsoft 365 Exchange for company email accounts.• Data Sharing Platform: Maintain the SharePoint platform for sharing company data among users.• Company Server and Backup Solution: Ensure the proper functioning of the company's server and implement effective backup solutions.• IT Development Advisement: Collaborate with the IT Director to develop and improve IT services within the organization. Show less