Paul Lannan

Paul Lannan

Client Servicing Manager

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location of Paul LannanGreater Sydney Area

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  • Timeline

  • About me

    Manager - Superannuation at Australian Prudential Regulation Authority

  • Education

    • University of Sydney

      2001 - 2003
      Economics Economics, Government & International Relations
  • Experience

    • Russell Investments

      Mar 2005 - Jan 2013
      Client Servicing Manager

      Corporate Super Relationship and Administration Management

    • MLC

      Jan 2013 - Mar 2015
      Transition Manager

      Combined relationship management, face to face member servicing and project management role.

    • Plum

      Mar 2015 - Mar 2016
      Education Consultant
    • NAB Wealth

      Mar 2016 - Oct 2016
      Superannuation Consultant

      Corporate Client Relationship Management facilitating member engagement and education. Provision of general advice via education seminars and individual consultations.

    • National Australia Bank

      Oct 2016 - May 2018

      Building end-to-end Superannuation Customer Experience by influencing Customer-Centric Strategy and implementing Customer-Centric Design

      • Experience Transformation Consultant

        Apr 2017 - May 2018
      • Business Adoption Lead

        Oct 2016 - May 2017
    • Australian Prudential Regulation Authority

      Apr 2019 - now

      Supervision of Retail, Industry and Corporate Superannuation Funds

      • Manager - Superannuation

        Aug 2020 - now
      • Principal Analyst - Superannuation

        Jul 2019 - Aug 2020
      • Consultant - Superannuation Supervision

        Apr 2019 - Jun 2019
  • Licenses & Certifications

    • RG 146

    • Change Management Foundation & Practitioner

      APMG International