Ahmad Zeitoun

Experience

• 

  Oscar Market

  Jan 2003 - now

  • Operational Excellence: Conducted comprehensive opening, closing, and shift transition processes to uphold operational standards and ensure store readiness.• Employee Training: Designed and delivered training programs for new hires, focusing on customer service excellence and inventory rotation practices.• Customer Relations: Responded to customer inquiries and concerns, providing prompt resolutions and enhancing overall customer satisfaction.• Sales Optimization: Suggested complementary products to customers, driving additional sales and enhancing their shopping experience.• Scheduling and Planning: Managed staff schedules, project planning, and resource allocation to achieve store efficiency and productivity.• Visual Merchandising: Created innovative floor layouts, product displays, and shelving arrangements to influence purchasing behaviors and maximize sales.• Pricing and Promotions: Developed pricing strategies and placed detailed signage to highlight promotional items and special offers.• Inventory Management: Maintained accurate physical inventory records and implemented cost-monitoring systems to prevent overstocking and shrinkage.• Data-Driven Insights: Leveraged historical and current sales data to identify key buying trends and optimize inventory planning.• Digital Tools Utilization: Verified product placements through web scheduling tools to ensure accurate and efficient stocking.• Team Development: Planned and facilitated targeted training sessions to enhance employee skills and address performance gaps.• Recruitment Support: Interviewed prospective employees and collaborated with HR on hiring decisions, contributing to a high-performing team. Show less • Inventory Management: Coordinated restocking activities to ensure shelves, refrigerated sections, and freezers were consistently stocked to meet customer needs and sales goals.• Store Maintenance: Conducted regular assessments of the store's cleanliness and organization, ensuring an inviting shopping environment for customers.• Regulatory Compliance: Maintained adherence to workplace safety and food handling standards to protect both staff and customers.• Merchandising Strategy: Implemented effective merchandising techniques and promotional displays, driving steady sales growth.• Task Delegation: Distributed daily assignments among employees, monitoring completion within set timelines and maintaining operational efficiency.• Stock Analysis: Analyzed inventory levels and placed orders to prevent stock shortages or overstocking, ensuring seamless operations.• Leadership by Example: Demonstrated accountability and upheld a culture of performance excellence, inspiring team members to meet and exceed expectations.• Customer Service: Provided expert assistance to customers, helping them locate products and delivering a positive shopping experience.• Profit Maximization: Optimized team workflows to minimize waste, control shrinkage, and achieve profitability targets.• Scheduling and Coverage: Prepared and managed weekly employee schedules, ensuring adequate floor coverage while adhering to budgetary guidelines. Show less • Task Allocation: Assigned daily responsibilities to employees, monitoring progress and ensuring tasks were completed efficiently and on time.• Inventory Management: Conducted inventory analysis and managed ordering processes to maintain appropriate stock levels and meet customer demands.• Leadership and Accountability: Led by example, demonstrating responsibility and fostering a culture of performance excellence within the team.• Operational Management: Oversaw daily store operations, ensuring smooth workflows, resolving issues, and maintaining a high standard of service.• Customer Engagement: Managed client relations by addressing inquiries and ensuring a positive shopping experience.• Promotional Campaigns: Designed, implemented, and managed promotional strategies to boost store profits and increase customer engagement.• Team Management: Supervised a team of 25 employees, ensuring alignment with store objectives and providing ongoing guidance and support.• Point-of-Sale Operations: Utilized Point-of-Sale (POS) systems to process transactions accurately and efficiently, contributing to smooth checkout operations. Show less • Display Management: Arranged items in prime store locations to attract customers and boost sales.• Promotions Support: Created and maintained displays with accurate signage and pricing to align with store campaigns.• Inventory Monitoring: Checked stock levels, rotated products, and discarded expired items to ensure quality and availability.• Planogram Execution: Collaborated with management to implement merchandising layouts and visual strategies.• Operational Support: Assisted in preparing materials and moving inventory for seasonal and promotional displays. Show less

  • Grocery Merchandise Manager

    Feb 2016 - now

  • Assistant Grocery Manager

    Jan 2010 - Feb 2016

  • Grocery Merchandise Supervisor

    Jan 2008 - Jan 2010

  • Merchandiser

    Jan 2003 - Jan 2008
• 

  Burger King

  Jul 2007 - Apr 2008

  Team Lead