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Barun Pradhan

Barun Pradhan

Senior Executive

Followers of Barun Pradhan288 followers
location of Barun PradhanOdisha, India

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  • Timeline

  • About me

    Cluster Manager at Shreshtam Ventures Pvt Ltd

  • Education

    • HSC Passed from BSE Odisha

      1995 -
      High School na A

      Activities and Societies: na na

    • +2 Science from (JKBK, College, Cuttack) under CHSE, Odisha.

      1995 - 1997
      Intermediate in Science PCM Biology 3rd

    • Utkal University

      2001 - 2003
      Bachelor’s Degree Commerce 2nd

      Management hons

  • Experience

    • IBM Daksh

      Dec 2006 - Feb 2010
      Senior Executive

      Started as executive and get promoted as senior executive.Was taking calls for Odisha Airtel Customers

    • Aegis Limited

      Feb 2010 - May 2012
      Team Leader

      Taking Care of Airtel Mobility customers for Bihar and Jharkhand Process

    • Tech Mahindra

      May 2011 - Sept 2011
      Team Leader

      Taking Care of Reliance GSM customers for Bihar and Jharkhand Process

    • Karvy Data Management Services Limited.

      Feb 2012 - Jan 2017
      Assistant Manager

      Joined on 16th Feb'12 @ MPHASIS limited and KARVY took over Mphasis since 1st Sep'15.• Managing entire service operations for Tele Verification Process Bihar and Odisha (Inbound & Out bound)-Prepaid and Postpaid.• Managing a team of more than 320 associates with 12 Team Leaders and 3 SMEs.• Meeting deadlines and TAT without compromising quality norms and adhering to SLA.• Implementing strategies for handling client’s accounts, developing & implementing processes.• Integrating the support functions viz. Quality, WFM, MIS, Training, IT and HR.• Skip Levels with specialists to understand the area of concerns, resolving issues and motivating them to ensure that the teams adhere to all the quality tool and procedures and meet the desired parameters.• Projects on enhancing performance on CSAT, AHT, Quality & Productivity.• Resource planning, Manpower hiring, Rostering, Employee Engagement, Audits & Performance management.• Cost Optimization & Productivity.• Client Management.• Service Delivery as per defined SLAs.• Constant follow up with HR & ER so that employees within the organization are happy , always opted for open door policy for the executives so that their issue & problems can be solved Show less

    • Magnum Group

      Jan 2017 - Oct 2017
      Deputy Manager

      Was taking care of operations of Postpaid and DHD for Reliance

    • Vision Plus Security Control - India

      May 2018 - Jul 2019
      Assistant Manager

      Was taking care of the entire service operation for BSNL Odisha process

    • Delhivery

      Sept 2019 - Oct 2020
      Center Manager

      Was taking care of the daily operation of my center . Starting from load receiving ,rout planning for Fe's to distribute the shipments to respective customers and EOD closure

    • Shreshtam Ventures Pvt Ltd

      Dec 2020 - now
      Cluster Manager

  • Licenses & Certifications

    • TLDP ( Team Leader Development Program ) , LEP ( Leadership Essential Program ) , PS-1 (Platform Skills )

      Bharti Airtel Services