David Williams

Experience

• 

  Department of Community Services, Province of NS, Canada

  May 2002 - Jun 2015

  Leads a business process improvement team to understand provincial and departmental social service programs through mapping existing process and seek new ways to offer services to citizens through re-engineering. Led a team of operations analysts and financial service officer to manage day-to-day operations support for various provincial programs on behalf of other departments. Responsible for providing support to program partners both internal and external to the department. Facilitating meetings to review act, policy and regulation changes, assessing impacts and providing recommendations to senior management. Providing training and communications to service delivery points as well as clients.

  • Manager, Process Improvement

    Oct 2011 - Jun 2015

  • Coordinator, Integrated Services

    May 2010 - Oct 2011

  • Operations Analyst

    Jan 2008 - Apr 2010

  • Clerk

    May 2002 - Dec 2007
• 

  Phoenix Youth Programs

  Nov 2007 - Dec 2009

  Live-In Support Worker

  Full time residential independent living program assisting youth gain the final skills they need to live independently. Areas included budgeting, education and employment skills, self-confidence, community engagement, awareness of resources, and advocacy.

• 

  Department of Community Services

  Jul 2015 - Feb 2016

  Manager, Operations Support
• 

  Service Nova Scotia

  Mar 2016 - now

  • Director, Business Registration and Operations Support

    Jun 2018 - now

  • Manager, Business Registration

    Mar 2016 - May 2018