Muhammad Umar Muzaffar (ITIL)

Experience

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  Chanar Group of Companies

  Nov 2004 - Jul 2006

  Manager M.I.S
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  IRED

  Aug 2006 - Dec 2007

  IT Head
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  The City School Official

  Dec 2007 - Aug 2014

  Manager IT

  To manage the Network (Cable & Wireless) of above 350 Computers at head office and more than 5000 computers at remote sites.1- Manage and connect (VPN) Regional Head offices (Karachi, Islamabad, Lahore, Hyderabad) Through PTCL Fiber Optic ,WiMAX (Wateen Telecom), DSL (Data circuit) and CISCO 2800 Series Router and Firewall.2- Supervise and work for IT Security Audit with Ernst & Young. 3- Manage IBM x460 and x3650 Blade Servers, HP ProLiant Servers ML350 with IBM SAN DS3400.4- Supervise the deployment of structured cabling at head office of 500 points from data center to end user.5- Install and Manage Application, Domain Controller, and Database Servers (Windows 2003/2008 Servers) 6- Manage Proxy (ISA Server), Email (MDaemon 10, MS Exchange 2010), DHCP, IIS, FTP, DNS, Antivirus (Symantec End Point Corporate) and SQL Servers.7- Providing Support and training to end Users (Software/Hardware).8- Providing Support to ERP consultants (i.e. Ferguson).9- Manage backup through Symantec Netbackup. 10- Management of IT Functions.11- Protection of information Assets.12- Planning for Business Continuity and Disaster Recovery.13- Environmental controls.14- Physical Security Control.15- Standardized IT Department based on the standard and guidelines provided by the ISACA (USA), COBIT® & ISACF.16- Maintenance and up gradation of WEB SITE.17- Planning for configuring and deploying online Streaming server and DR site. 18- Coordinate, negotiate and supervise with ISPs to deploy Optic Fiber Cable for Nationwide VPN and high speed internet. Show less

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  Roots Millennium Schools & Colleges - TME

  Aug 2014 - Aug 2019

  Head of IT

  Manage the overall functionality of IT Department by heading the team of ERP Developers, web developers, system administrators, network administrators and IT support officers.Core responsibilities includes:1- Testing and Development of ERP.2- Business analysis and end-user requirement analysis3- Ensuring that the service is comprehensive and well regarded, including all aspects of the data center, desktops, networks, operations of business systems, security and recovery from disaster.4- Development and maintenance of technical standards and documentation.5- Design and test client server applications using Visual Studio .Net6- Developing IT strategies and e-business solutions7- Formulating and implementing IT policies and procedures as per best practices of IT8- Developing IT Infrastructure Management Frameworks9- Implementing Information security methodologies10- Procurement and negotiation of commercial contracts.11- Departmental budgeting 12- Deploy, install and maintain security system comprising access control and CCTV through DVR etc.13- Coordination with other companies like Microsoft and Intel for new educational projects.14- Managing Microsoft Lync and SharePoint servers for training purpose. 15- Overall migration of data center to Cloud. Show less

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  The Diabetes Centre

  Sept 2019 - Mar 2025

  Head of Information Technology

  Managing full functionality of the IT Department by heading the team of Software Engineers, Graphic Designer, App Developer, System Administrators, Network Administrators, and Desktop Support Executives.Core responsibilities include: Inhouse development and implementation of ERP/HIMS (.Net Core & SQL Server) Develop dashboards and reporting for higher management  Telemedicine Portal & App development is in progress Business analysis and end-user requirement analysis Development of on-premises data center and DR site on Azure Cloud ESXi 6.0-based system environment Enterprise-level network-based antivirus and DLP solution (Trend Micro–Apex One)  Ensuring the 99.9% uptime of networks and operations of business systems. Developing a surveillance system at the data center Deploy and manage environment control and management system with GSM Based notifications and alerts Installation of FM200 fire extinguisher with three levels alert system  Development of technical policies, standards and documentation. Developing IT strategies and e-business solutions Deployment of redundant services like power, internet, ups, etc. at the data center. Deploy Fortinet and Cyberoam firewalls and VLANs to ensure information security. Departmental budgeting Coordination with other companies Microsoft for healthcare projects Implement office 365 with Exchange Online MPLS connectivity over fiber and radio (on failover topology) link between Lahore –Islamabad Manage Queue Management System Deployment of Environmental Control and Management System Manage IPBX telephone exchange Managed Wi-Fi connectivity Work as an internal ISO auditor. Datacenter backup through Veeam Show less

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  UAB Ducat Payments

  May 2024 - now

  Head of Information Technology

  As Head of IT & Digital Services, directed digital transformation strategies and delivery of services like cloud computing, data analytics, ERPs development and implementations, business solutions, infrastructure development and information security etc. Led cross-functional teams, ensuring on-time, within-budget project execution. Managed client relationships, providing customized digital solutions, and drove innovation through emerging technologies. Held responsibility for P&L, vendor partnerships, and operational excellence. Spearheaded market analysis and change management to enhance competitiveness and support seamless technology integration. Show less