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Jose Luis Esteban Cubides

Jose Luis Esteban Cubides

Engineer Intern

Followers of Jose Luis Esteban Cubides165 followers
location of Jose Luis Esteban CubidesGothenburg, Västra Götaland County, Sweden

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  • Timeline

  • About me

    Industrial Engineering - Data-Driven | Customer Service | Business Intelligence | Pricing and Ops performance |

  • Education

    • Escuela Colombiana de Ingeniería Julio Garavito

      2010 - 2017
      Industrial Engineering Industrial Engineering

  • Experience

    • Codensa SA ESP

      Aug 2016 - Jan 2017
      Engineer Intern

    • BCD Travel

      Apr 2018 - Aug 2019
      Business Implementation Analyst

      Collected and analyzed relevant data on corporate travel arrangements to establish optimized policies for budget-friendly business travel.

    • Avianca

      Sept 2019 - Dec 2023

      Ensured smooth passenger operations at Avianca Airlines, minimizing the impact on passengers and the cost for the company in operational irregularities such as cancellations, delays, or missed connections. Developed tools to improve operational efficiency and supported the team in data identification, collection, analysis, and interpretation.

      • Passenger Operations Coordinator

        Feb 2022 - Dec 2023

      • Data Analyst

        Sept 2019 - Feb 2022

    • Swissport

      Mar 2024 - now
      Customer Service Specialist

      Assist passengers throughout their journey, ensuring a smooth, efficient, and pleasant experience. In addition, responsible for handling passenger inquiries, ensuring compliance with airport and airline regulations, and collaborating with colleagues to support overall operations.

  • Licenses & Certifications