Audrey NGOBA

Experience

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  NF Consulting sarl

  Jul 2019 - Sept 2019

  Network Administrator

  Academic Intern

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  Matrix Télécoms S A

  Aug 2020 - Oct 2020

  Network Administrator

  Academic Intern

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  Fokou

  Sept 2022 - Apr 2024

  Network Technician

  - Analyzed network performance and implementing improvements- Upgraded network hardware and software to enhance efficiency- Documenting network issues and solutions for future reference.- Collaborated with external and internal customers to transform requirements into business use cases.- Participated in architecture review meetings and proposed business process changes.- Developed functional and business requirements documentation according to standard templates.- Analyzed information needs and delivered requirements specifications.- Monitored business process improvement initiatives, especially regarding product and service development. Show less

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  MTN Cameroon

  Apr 2024 - now

  Policy, Process, Procedure(PPP) Coordinator - Technology

  o Design, Develop and implement new policies, processes and procedures as per needs.o Ensure that OLA and SLA intra and inter departments are designed.o Ensure that Standard Operating Procedure (SOP) are designed and implemented as perneed.o Ensure that technology Policies/Processes/Procedures are up to date and aligned with thecurrent organization structure.o Ensure that Quality Manual System is Up to date as per latest ISO standards.o Ensure that the IT Processes are compliant as per latest ITIL standards.o Carry out periodical internal audits for Processes / Procedures continuous improvement.o Provide Support on External Audit Nonconformities closure.o Quality Assurance Tracking.o Ensure that technology Policies/Processes/Procedures are socialized with relevantstakeholders. Show less