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Olton Rensch

Olton Rensch

Office Manager

Followers of Olton Rensch1000 followers
location of Olton RenschSan Francisco, California, United States

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  • Timeline

  • About me

    Technology Specialist

  • Education

    • San Francisco State University

      2007 - 2011
      Bachelor's degree Sociology

      Activities and Societies: Project Rebound, COR Program. • Guest Lecturer/TA San Francisco State University; San Francisco, California Course Taught: AFRS 525, Topic: “Black Child Development.”• Rensch, O (2010) Understanding Youth Development and Organizational Capacity. Pacific Sociological Association• Ginwright, S. Rensch, O. Tanner, S. (2009) Finding Beauty in the City. National Conference of Black students• Project Rebound – Co-Presenter University of California Berkeley, Berkeley… Show more • Guest Lecturer/TA San Francisco State University; San Francisco, California Course Taught: AFRS 525, Topic: “Black Child Development.”• Rensch, O (2010) Understanding Youth Development and Organizational Capacity. Pacific Sociological Association• Ginwright, S. Rensch, O. Tanner, S. (2009) Finding Beauty in the City. National Conference of Black students• Project Rebound – Co-Presenter University of California Berkeley, Berkeley, CA Co-presented on a panel in an undergraduate Legal Studies course, LS160: Punishment, Culture & Society, focuses on theories of punishment, a history of punishment practices in western society since the 1700s, and the contemporary prison system in the US. Show less

    • City College of San Francisco

      2004 - 2007
      AA GE

      Activities and Societies: • EOPS, Second Change • AASP Club representative and adviser.

  • Experience

    • City College of San Francisco

      Dec 2004 - Feb 2011
      Office Manager

      ● Exceptional customer service support.● Provide consultation purchasing computers for program● Maintain and assist with telecommunication systems.● Setup multimedia services.● Address technology issues for administrators.● Responsible for the clerical and front office support, including day-to-day operations.● Handled coordinator responsibilities in addition to office manager duties.

    • Genentech

      Sept 2011 - Mar 2012
      IPhone Activation Specialist/Deployment Coordinator

      • iPhone setup; restore data from backup; confirm wireless connectivity; install apps; reconfigure visual voicemail; verify and confirm that all necessary data has been transferred to new device; demonstrate new features available on the new iPhone; walk user through deleting all data from old device.• Coordinate system wide upgrade from Windows XP to Windows 7.• Coordinate with customers for smooth transition.• Migrate data from old system to new system and upgrade software as needed. Show less

    • Theravance

      May 2012 - Dec 2012
      Helpdesk Coordinator

      IT support.Tier 1 end user support and customer service. Respond, identify and resolve technical requests initiated from telephone calls, email and personnel requests for technical support. Knowledge of Windows OS for installation, setup and troubleshooting. Understand general networking concepts as well as printer setup and troubleshooting. Responsible for maintaining desktop computers and office printers, installing software patches to desktops, changing toner cartridges as needed and imaging, deploying and setting up new user computers. 24/7 on call rotation, working in lab situation that requires specific safety procedures. Interact with end users remotely to resolve technical issues and handle multiple issues simultaneously.Setup equipment for audio video presentations and asset tracking process and inventory systems.Document, track, and monitor help desk requests and ensure a timely resolution. Create documentation for various help desk systems by helping establish standard operating procedure and troubleshooting procedures. Show less

    • Tallio

      Jan 2013 - now
      Founder

      ● On-site service covering areas in and around San Francisco, San Mateo, and Oakland.● Same day services available - you choose the time.● Virus removal.● Pickup/Delivery Service. Pick up your computer from your home or office and then deliver it and install it for you.● Remote Support via Internet Service● Telephone Support.● Instructor, Computer 101, Tallio Tech Academy

    • SESCDC

      Jan 2013 - Sept 2013
      IT Support Technician

      ● Assist with desktop support● Troubleshooting desktop hardware/software● Rebuild, image and setup desktops and laptops.● Migrate data between OS, Windows and APPLE● Customer Support

    • Cooley LLP

      Apr 2015 - now
      Office Technology Specialist

      Installation and configuration of desktops, laptops, and telephone equipments.

  • Licenses & Certifications

    • Supporting & Troubleshooting Windows 10

  • Volunteer Experience

    • Mentor

      Issued by Thurgood Marshall Academy on Aug 2008
      Thurgood Marshall AcademyAssociated with Olton Rensch