Julia Herrera

Experience

• 

  BNP Paribas

  Jan 2006 - Jan 2007

  Attorney

  Draft legal documents such as trust agreements, joint venture agreements, private foundation agreements and the internal agreements of each one of these contracts in regards to share holder’s duties and responsibilities

• 

  Credit Service Center, S.A.

  Mar 2007 - Jul 2009

  Senior Portfolio Manager

  Manage customer service, collection and pre-legal departments of an outsourcing collection agency, collecting first and or second mortgages originated in the USA.

• 

  NCO Group

  Nov 2009 - Aug 2012

  Division Manager

  Create strategies and develop incentive programs to enable the team to achieve KPIs established by the client.

• 

  Roche

  Aug 2012 - Mar 2019

  Fostering the growth of centro America and the Caribbean, by implementing customer service strategies that ensure the continued operation of the analyzers and the systems, while maintaining quality standards and customer satisfaction. Provide customer support for the Professional Service Diagnostics Division for Central America and the Caribbean

  • Service Effectiveness Manager

    Mar 2015 - Mar 2019

  • Customer Support Manager

    Aug 2012 - Mar 2015
• 

  Pfizer

  Apr 2019 - now

  Responsible for Global Customer Fulfillment operating models, design and resourcing strategies linked to the vision and strategy. Accountable for the end to end (E2E) logistics delivery order management for Covid-19 vaccine from the manufacturing plants to patients in LATAM.Manage the interaction and decision across functions and partners to optimize the E2E delivery and exception process giving the best experience to our customers. Planning, coordination and control of the LC Panama Customer Support Team activities ensuring a flawless execution products delivery and visibility to customers.

  • Operations Planning Lead

    Jan 2025 - now

  • IO VCS Manager

    Feb 2022 - Jan 2025

  • Customer Support & Operations Manager

    Apr 2019 - Jan 2022