Michael Nakhla

Experience

• 

  Mansoura University School of Medicine

  Mar 2015 - Feb 2016

  House Officer Physician

  Assessed clinically 100% of assigned patients with a focused history and physical examination.

• 

  Ministry of Health & Population - Egypt

  May 2016 - Mar 2020

  Provided the senior radiologist with a thorough medical record while educating 30 patients daily about the examination. Examined 20 or more patients a day using a variety of medical tools and equipment.

  • Radiology Resident

    Jun 2017 - Mar 2020

  • General Practitioner

    May 2016 - Jun 2017
• 

  Dar Al Fouad Hospital

  Feb 2018 - Mar 2021

  Medical Unit Manager

  I worked at Dar Alfouad hospitals, part of Alameda group who is keen to serve the Egyptian community mainly through continuous education, training and introducing high quality medical services: In my role managing a medical unit, I was motivated to fulfill the aforementioned activities:1-Led a project to improve discharge that resulted in a 7 digit figure in yearly cost savings. 2- Contributed to the creation and implementation of 30-40% of operational procedures for the Nasr city hospital branch. 3-Educated and prepared hired physicians(+150) to work ethics, communication protocols, and workflows4-Improved the patient experience, I managed patient complaints and helped the medical staff and patients communicate effectively. Show less

• 

  Andalusia Egypt

  Mar 2021 - Mar 2022

  Inpatient Manager

  I worked at Andalusia Hospital, a medical facility in the centre of Maadi that offers top-notch medical care.As inpatient manager I was able to: 1-Effectively manage a team of 12 Clinical Coordinators who supervised 45-50 physicians providing high-quality medical service in more than 10 specialties. 2-Improve the documentation of patient files and EMR by 60-80% and led an initiative to enhance physician responsiveness in the inpatient and ER departments that resulted in a 30% increase in patient satisfaction. Show less

• 

  OneHealth

  Mar 2022 - now

  1-Identified, quantified, and developed mitigation action plans for 100% top-impact risks, collaborating with the Executive Committee for the most critical ones2-Maintained more than 95% compliance with AXA Group's risk framework and guidelines through regular reporting of risks and mitigation plans to the central team in Madrid.3-Led quarterly and semi-quarterly meetings of the Audit, Risk, and Compliance Committees to ensure top management engagement with OneHealth's risk landscape.4-Collaborated with risk owners to develop monitoring and control tools for high-impact operational risks that could affect service delivery that enabled a NPS score of 85.5-Streamlined risk management framework with 7 key categories and 93 subcategories specifically tailored for the healthcare industry. Show less Here is what brought to the medical center operations: 1-Collaborated to deliver high-quality medical care to more than 9000 clients monthly by working with cross-functional teams. 2-Used data analytic tools to spot scheduling bottlenecks, enabling targeted interventions that cut down on physician delays and, ultimately, waiting times by more than 40%. 3-Revamped operational protocols within the medical center, ensuring seamless adherence to rules and regulations; directly contributed to generating more than a 8 digit figure in revenue during 2023 2nd and 3rd quarters. 4-Preserved and monitored the correctness of daily financial transactions to lower the error rate to less than 1%. Show less I work at OneHealth by AXA a company that is focused on offering high-quality medical services along side a seamless client journeyI contributed the following to the teleconsultation service: 1-Fostered an inclusive culture and psychologically safe environment for a team of 13 physicians providing teleconsultation service 24/7 throughout the year. 2-Improving physician performance to a target of 4.5 out of 5 by developing and monitoring a KPIs matrix. 3-Increased the utilization rate of the target segment by 44% in 2022 through collaboration with business development and marketing teams4-Maintained patient satisfaction results at the target of 4.8 out of 5 and an NPS score of 84 and above in 2022. Show less

  • Operational Risk Manager

    Mar 2024 - now

  • Medical Center and Teleconsultation Manager

    Mar 2023 - May 2024

  • Medical Teleconsultation Manager

    Mar 2022 - Mar 2023