Joseph Capra

Experience

• 

  Achieva Credit Union

  Jun 2019 - Dec 2019

  Member Service Advisor

  As a Member Service Advisor (MSA) at Achieva Credit Union I was responsible for:-Assisting members with their account inquiries, transactions, and requests.-Opening new accounts and assisting members with loan applications.-Providing guidance on financial planning and budgeting.-Resolving member complaints and issues.-Cross-selling credit union products and services to members.To be successful in this role required strong communication and interpersonal skills, as well as a solid understanding of financial products and services. Working in a fast-paced environment allowed me to become more detail-oriented while maintaining a calm and professional manner. Show less

• 

  Mangrove Bay Golf Course

  Aug 2019 - Jun 2020

  Golf Cart Attendant

  As a Golf Cart Attendant at Mangrove Bay Golf Course I was responsible for:-Golf Cart Maintenance, ensuring that carts were clean, charged, and in proper working condition.-Cart Preparation, stocking golf carts with necessary items such as scorecards, pencils, tees, etc.-Course Monitoring, keeping an eye on the course ensuring that all operations are running smoothly and players are satisfied-Safety and Security, enforcing safety rules and regulations on the course-Customer Service, providing excellent customer service by being attentive, courteous, and responsive to the needs of the golfersOverall, my experience as a golf cart attendant has provided me with exceptional customer service skills, effective communication, strong organizational abilities, attention to detail, adaptability, and a solid understanding of etiquette. Show less

• 

  ProSun International

  Jun 2020 - now

  As a Production Supervisor for ProSun International I oversee and help operate the meticulous assembly of class 2 medical devices while adhering to the rigorous standards set by the US Food and Drug Administration (FDA). This includes the development of comprehensive Standard Operating Procedures (SOPs) that encompass the assembly of sub-components, finished product assembly, and quality control testing. Additionally, the task requires the implementation of thorough training programs for a diverse team of full-time employees, part-time students, and summer interns. To ensure optimal performance, I monitor Key Performance Indicators (KPIs) on a daily basis and report on them regularly. Action Plans are developed and implemented to continuously improve overall performance and quality. Show less

  • Quality Assurance Manager

    Aug 2024 - now

  • Customer Service Manager

    Feb 2024 - Aug 2024

  • Production Supervisor

    Jun 2020 - Feb 2024