Norma Nyakiamo

Experience

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  CDC/KEMRI

  Jan 2015 - Apr 2015

  Administrative Project Coordinator Intern
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  ACUMEN LIMITED

  Jun 2016 - Jan 2018

  Customer Service Representative

  • Resolved 95% of customer inquiries and complaints on the first interaction.• Strengthened customer retention by 20% through relationship management.• Contributed to process improvements based on customer feedback.

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  Cytonn Investments

  Feb 2018 - Mar 2019

  Project Management Assistant

  • Supported project coordination, ensuring 95% on-time and within-budget delivery.• Assisted in cash flow projections, financial modeling, and investment appraisals, enhancing decision-making.• Conducted market research & feasibility studies, improving project planning and investment success rates.• Managed contractor & consultant schedules, ensuring efficient timeline adherence.• Identified & mitigated project risks, reducing setbacks by 30%.• Compiled & presented project reports to stakeholders, supporting strategic investments.• Conducted site inspections, ensuring compliance with quality & safety standards. Show less

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  Tectura International (PTY) Ltd

  Jun 2019 - now

  Project Coordinator

  • Led end-to-end project coordination, ensuring successful execution of design and build projects.• Managed project risks, budgets, and compliance, ensuring projects met regulatory approvals.• Spearheaded project reporting and stakeholder engagement, improving decision-making by 40%.• Developed financial oversight structures, reducing project cost overruns by 20%.• Spearheaded company operations, optimizing administrative processes for increased efficiency. • Managed tendering processes, including bid preparation, contract negotiation, and compliance monitoring. Show less