Jay Madden

Experience

• 

  Propertiesoftheworld

  May 2016 - Sept 2017

  Business Admin, Marketing Assistant, Marketing Intelligence

  General Admin Duties, Uploading Development of Properties onto Portals, Researching and Analysing Data from such Portals, Creating new databases for purposes of Analysis and Marketing, Creating new Marketing Strategies to help improve incoming clients for Propertiesoftheworld,speaking to clients and taking/passing on information to property consultants,supervisor and Managing Director. Attend meetings with property developers, Creating external Emailers for investors, Researching surrounding areas of properties, inputting data about the areas of properties onto spreadsheets, Updating excel sheets and property portals on a daily basis. Show less

• 

  BESPOKE CHAUFFEUR HIRE LTD

  Sept 2017 - Dec 2017

  Contracts Administrator

  Contracts Admin

• 

  KwikFit

  Jan 2018 - Jan 2021

  • Supervisor

    Oct 2019 - Jan 2021

  • Tyre Fitter

    Jan 2018 - Oct 2019
• 

  Tructyre

  Apr 2021 - Jan 2022

  Tire Technician

  Maintaining and De-risking a wide arrange of fleet vehicles from a diverse range of companies. Covering in and around London's area. Some of the roles include:Fleet InspectingChanging TyresRepairing TyresLiasing with Transport Managers and StaffMaintaining, cleaning and organising office/depot to a high standardPlanning and executing, proactive routes for the dayLiasing with drivers of vehicles Attending broken down vehicles on major and minor roads including motorways and dual carriagewaysMainitaining company records according to company policies and audit regulationsAd-hoc duties and much more. Show less

• 

  Halfords

  Jan 2022 - now

  Spearheaded operations & inspired teams to consistently exceed sales goals & customer satisfaction. Proven track record in team leadership, workshop management, & performance optimisation. Passionate about driving operational excellence & fostering a vibrant, high-performing team. Ready to leverage extensive automotive expertise & leadership skills for a new challenge. Highlights:Leading a team of 7 technicians, consistently achieving sales targets 120% above average.Implemented new customer service initiatives, boosting customer retention by 20%.Optimized workshop efficiency by 15%, reducing turnaround times & boosting profitability.Developed team skills & knowledge, ensuring quality repairs & exceeding customer expectations.Proven budget management & financial acumen, driving cost reductions & resource utilization. Show less Led a high-performing team, exceeding sales targets & driving customer satisfaction. Skilled in workshop management, technical support, & coaching. Passionate about exceeding expectations & achieving operational excellence. Seeking new challenges to leverage proven leadership & automotive expertise. Highlights:Increased customer retention by 15% through superior service and problem-solving skills.Achieved consistent sales targets above 110%, optimizing promotions and upselling strategies.Developed and implemented improved workflow processes, boosting efficiency by 10%.Mentored and coached technicians, fostering a collaborative and supportive team environment.Strong technical knowledge, supporting complex repairs and ensuring quality control. Show less

  • Assistant Manager

    Nov 2024 - now

  • Manager

    Oct 2023 - now

  • Assistant Manager

    Jan 2022 - Oct 2023