Brittney-Ann Dixon

Experience

• 

  The University of Tampa

  Jan 2012 - May 2015

  Tele-Counselor

  • Processed 30-50 inbound calls per hour for the university’s call center• Conducted 1-hour campus tours for prospective and returning students • Handled queries regarding university program offerings and history

• 

  AXA

  Feb 2014 - Aug 2014

  Intern

  • Compiled investment portfolios for new and existing members • Streamlined both electronic and paper-based system file management systems for • Tracked and reported on clients’ investment information (stocks and bonds)

• 

  Broadview Marketing Group, Inc

  Jul 2015 - Jun 2016

  Campaign Manager

  • Conducted needs analysis to determine clients’ preferences to support customized offerings• Analyzed market data, identifying key target groups to optimize marketing efforts/tailor campaigns • Conducted primary and secondary interviews of potential employees

• 

  Sagicor Group Jamaica Limited

  Sept 2016 - Sept 2019

  • Executed time-sensitive local bond trades and repurchase agreements, ensuring 100% accuracy • Conducted weekly company asset reconciliations, implementing corrective measures for accuracy• Maintained register for client holdings, ensuring quick and secured access to portfolio information• Facilitated international and national client asset movement • Settled all time sensitive local bond trades/repurchase agreements• Completed weekly reconciliations of all assets held by the• company including corrective measures• Kept an updated register for all client holdings• Facilitated client movement of assets as necessary

  • Securities Associate

    Jan 2017 - Sept 2019

  • Business Support Associate

    Sept 2016 - Jan 2017
• 

  PwC Jamaica

  Sept 2019 - Dec 2021

  • Scheduled projects including milestone tracking, status reporting, document review, research and meeting preparation• Engaged multiple stakeholders through diverse communication channels (presentations, video calls, in person meetings)• Created USD 1 million-dollar project budgets and completed project planning and related risk management activities • Conducted research on critical issues impacting clients, developing solutions for clients valuable solutions and insights• Supported the developed of 13 Request for Proposals within a 12 month period, resulting in 10 successful bids Show less

  • Senior Associate

    Oct 2020 - Dec 2021

  • Associate

    Sept 2019 - Oct 2020
• 

  Conexiom

  May 2022 - Aug 2023

  Intern

  • Designed and built project management dashboard and checklists enabling stakeholders to track projects in real time. Automated monitoring reduced daily update time by 50%• Supported the implementation of automated systems resulting in reduced streamlined orders and faster processing times to meet customer demands saving clients an average of $60,000• Conducted technical maintenance of project management tool and conducted continuous improvement through feedback analysis and change implementation• Supported 4 cross-functional project teams consisting of 27 project managers and fielded Project Management software queries Show less

• 

  Dentalcorp

  Oct 2023 - now

  Lead and build foundations for a PMO, building and implementing structures, processes andsystems Build organizational Project Management capacity, providing appropriate training, tools andtemplates Lead and manage strategic projects in collaboration with cross-functional teams Lead processes improvement initiatives through cross-functional engagement, analysis, creativethinking and problem solving Develop and execute comprehensive change management plans for Operational initiatives byengaging with stake holders and securing support and involvement. Evaluate organization’s readiness for change by analyzing the potential impact on variousaspects of the organization and identifies risk. Monitor and document the progress and of the change initiatives and gather feedback fromemployees and stakeholders Collaborate with cross-functional teams to ensure smooth integration of changes andalignments with broader organizational goals Assist with the implementation and management of Operations support tools and materials. Compile, write, edit, and proofread technical content from a team of various subject matterexperts and transform it into clear and impactful insights to support business objectives. Proactively support the Operations team with effective tools, management of data Show less

  • Project Manager - Operation Excellence

    Mar 2024 - now

  • Operations Lead - Operation Excellence

    Oct 2023 - Mar 2024