Clayton Sommer

Experience

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  Fanning Family Pet Care

  May 2008 - Oct 2019

  Veterinary Technician

  • Applied effective resolution skills in high-stress situations, including answering phones, scheduling appointments, checking clients in and out, filling prescriptions, and filing patient histories• Prepared and assisted veterinarians in surgical procedures and routine office visits • Carried out additional responsibilities to foster a safe, efficient, and cost-effective veterinary clinic Show less

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  Mercy

  Aug 2012 - May 2016

  Referral Coordinator

  • Performed administrative duties associated with referrals and editing physician schedule templates• Scheduled appointments for patients and provided prior-appointment education• Reviewed incoming referrals and medical records to ensure the physician received the required material prior to scheduling• Trained patient service representatives in proper scheduling criteria and requirements• Answered internal phone calls, scheduled appointments, checked patients in and out, and filed patient histories • Researched appropriate procedure and diagnosis codes when missing or unfamiliar• Assisted patients and insurance companies with account inquiries and collected balances Show less

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  Mercy

  Oct 2019 - now

  Senior Informatics Analyst

  • Epic application support including Ambulatory, ASAP, ClinDoc, Stork, Cadence• Provide onboarding support for physicians and advanced practitioners within a tri-state area• Implement and lead a training curriculum for incoming associate and informatics analysts• Complete analytical reports for provider efficiency to improve ambulatory workflows• Investigate application optimization requests and application errors with vendors to obtain resolutions• Design and teach Epic efficiency programs for registered nurses and medical assistants• Participate in application go-lives and upgrades for new and existing hospital systems• Troubleshoot application and technology workflows to determine resolutions and best practices• Generate and modify standardized documentation for inpatient and outpatient encounters• Lead Epic downtime Business Continuity Access and Disaster Recovery System testing and reporting • Provide Epic education during the onboarding of medical and advanced practitioner students• Support healthcare applications used in ambulatory and inpatient settings including Dragon, Imprivata Single-Sign-On, Imprivata Electronic Prescribing, Right Fax, Visage, and other Citrix applications Show less