Prashant Dubey

Experience

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  Taj Hotels Resorts and Palaces

  Nov 2009 - Apr 2011

  Butler

   Ensured that the daily operations and special events were coordinated. Supervised the operation of 150 rooms and suites in this 5 star Diamond property. Trained team to enhance services provided.

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  The Leela Palaces & Resorts

  May 2011 - Feb 2012

  Butler service associate

   Ensured service standards were maintained at a very high level. Evaluated and trained team members to enhance services provided. Improved the team by implementing and organizing a more efficient distribution of the team members.  Maintaining guest profile, preferences on PMS and checking same is used for future visits..

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  The leela palace chanakyapuri

  Feb 2012 - Sept 2012

  Guest service executive

   Ensured service standards were maintained at a very high level. Evaluated and trained team members to enhance services provided. Improved the team by implementing and organizing a more efficient distribution of the team members.  Maintaining guest profile, preferences on PMS and checking same is used for future visits..

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  The leela chanakyapuri

  Sept 2012 - Sept 2013

  Team leader

  Responsible for guest satisfaction,training team members,inventories for private bar of 258 keys etc Ensured service standards were maintained at a very high level. Evaluated and trained team members to enhance services provided. Improved the team by implementing and organizing a more efficient distribution of the team members.  Maintaining guest profile, preferences on PMS and checking same is used for future visits..

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  The Leela Palaces, Hotels and Resorts

  Oct 2013 - Jun 2014

  Management trainee operations

  Learned procedure and process of Front office and food and beverage service Assisting duty managers and restaurant managers for daily operations. Assisting team for daily operations and inventories procedures. Maintaining guest profile on PMS

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  Hotel leela venture limited

  Jul 2014 - Jun 2015

  Management trainee shadow manager

   Assisting restaurant manager for daily operations. Ensure smooth check in and checkout procedure. Group handling. Training audit to access knowledge and skill acquired by team . Cost control without compromising on quality by keeping close eye on inventories Part of festivity team

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  The leela palace, hotels and resorts

  Jul 2015 - Apr 2016

  Assistant Manager

   Leading In room dinning and private bar for 206 keys. Responsible for linen and CGS and private bar inventories and item expiry management. Preparing profit and loss and other important reports.  Responsible for Guest satisfaction and performing root cause analysis report. Closely coordinating with training department and ensuring training calendar is followed. Menu engineering. Improving sale by motivating team and improving their sale techniques

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  Crown Plaza Hotel

  May 2016 - Nov 2016

  Assistant Restaurant Manager

  Taking care of Wildfire- authentic Brazillian restaurant and Cafe G (coffee shop

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  The Leela Palaces, Hotels and Resorts

  Nov 2016 - Aug 2017

  Assistant Butler Manager

  Taking care of butlers team for 258 rooms

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  Treebo Hotels

  Apr 2018 - Feb 2022

  Area Operations Manager
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  Best Western® Hotels & Resorts

  Mar 2022 - now

  General Manager

  Responsible for Guest Experience, Organizational Economics, Regulations and Compliances, Training, Quality and Profitability.