John Perdicaro

Experience

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  USDA

  Jun 2006 - Sept 2006

  Office Assistant

  Helped and assisted around the office with applications for stores applying to be part of the food stamp network, moved and relocated different cabinets, files, and boxes depending on their status.

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  New York City Parks Department

  Jun 2007 - Sept 2007

  Computer Teacher Assistant

  Helped and assisted the computer teacher in helping other learn and understand basic computer functions, commands, and how-to’s.

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  Circuit City Inc

  Mar 2008 - Mar 2009

  In-store Firedog Technician

  Started as a Technician experienced in software & hardware installations and basic troubleshooting skills. As a In-Store PC Technician, I am experienced in software & hardware installations and basic troubleshooting skills. Firedog is a Circuit City brand that represents loyal, intelligent, friendly, and helping. Also as the technician, I make it easy for our customers by being available to in-store customers who need assistance with PC upgrades, PC repair, and general questions of "Why isn't my computer working?" Show less

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  Best Buy

  Jul 2009 - Sept 2011

  Geek Squad

  Technician expert in advanced troubleshooting software problems, setting up hardware installations, installing and integrating multiple peripherals, and configuring local wired or wireless networks. Able to use multiple O/S such as Windows, OSX, and Linux. As a Geek Squad Technician, I am an expert in software & hardware installations and advanced troubleshooting skills. I make it easy for our customers by being available to in-store customers who need assistance with PC upgrades, PC repair, and general diagnostics to find the answer to "Why isn't my computer working?" Show less

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  Novetix

  Oct 2010 - May 2012

  Field IT Engineer

  Handled technical troubleshooting within multiple different types of environments, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution and closure of any trouble tickets. Selected Contributions:• Exceeded issue-resolution targets and achieved exemplary customer satisfaction. • Handled 60+ technical/mission-critical calls and consistently met high service standards.• Was on call for five different locationsContracted Companies:• Pirelli Tires• Our Lady of Czestochowa School• Deep Foundations Institute• Job Haines Home• Joseph Cabala auto body Show less

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  Design Strategy

  Apr 2012 - Sept 2015

  IT Specialist

  Handled technical troubleshooting within multiple different types of environments, deployed numerous users within a set time frame, provided day 1 support, as well as built and imaged various machines for new or existing employees.Contracted Companies worked for:• JP Morgan ChaseWorked on a Full Time contracted basis for a 7 month period (04/2014 - 11/2014) • Initially worked with a team of 5 to image and deploy over 200 PC's and over 400 monitors • Provided support and assisted Summer Interns and New Hires • Of 5, was selected to stay and continue supporting smaller waves of Summer Interns and New Hires • Lead a small team of 3 to decommission, and collect previously installed equipment • Set-up and supported 4 different training sessions with over 30 users, and later tore down the setups• Goldman Sachs: Worked on a Full Time contracted basis for a 5 month period (02/2013 – 07/2013) • Handled an average of 15 tickets a day. • Involved in constant side projects for hardware replacements, refreshes, and removals. • Lead high priority break fix problems • Wrote and proposed new Standard Operating Procedures to use for future purposes. Show less

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  Neotech Networks LLC

  Sept 2015 - Apr 2020

  Onboarding Specialist / Customer Support Specialist

  Lead technician on all major remote projects. Led response for the most critical cases, including day to day tickets for key clients.• Remotely interacted and supported 90+ clients in various locations through NYC, and Long Island.• Tasks Included• Off premise white labeled exchange and cloud server support• Terminating or Creating user accounts both on G Suite, AD, and Office 365• Quickbooks Support• PeachTree Support• CloseIT Plus Support• Dropbox, OneDrive, and Google Drive Support• General support or how-to issues with Windows and Mac based machines• Remote Projects• Windows 7 to Windows 10 Upgrades• Bitlocker, Veracrypt, and Sophos Disk encryption of machines• G Suite to Office 365 migrations• Office 365 setup, and DNS records Changeover• Office 365 security implementation• Azure AD implementation• Azure Cloud Server Setup• Shared Drive to Sharepoint Migration• OneDrive implementation• Unifi Firewall and AP setup and Firmware upgrades• Untangle VPN Point to Site roll out due to COVID-19• CISCO Meraki VPN Point to Site roll out due to COVID-19 Show less

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  Bank Leumi USA

  Dec 2020 - Apr 2022

  Senior Tech Support Engineer
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  Valley Bank

  Dec 2020 - now

  AVP — Senior Tech Support Engineer

  Part of a team that assists 3000+ bank employees across 300+ nationwide locations. Help with day-to-day requests, along with help desk issues. Also, assist with white-glove service to executives such as the CEO, President, and other C-Level staff and board members. Help maintain and service hardware and support software applications across the bank infrastructure.