Michael McRay

Experience

• 

  Macy's

  Nov 1998 - Apr 2020

  Oversaw strategic planning and drove simplification in business processes. Streamlined workload reduction, while improving customer service and colleague engagement for 17 stores within a multi-state district. Created and developed a team to support stores with customer service, workforce management, budgeting and expense management. Led business strategy for sales, support, and budgeting processes.• Partnered with district and regional leadership on implementation of expense control functions while ensuring sales, customer service and business operations goals were met, including $40-50 million in payroll expenses. • Guided the stores management teams to meet budgeted expense goals while achieving sales, customer service operational goals. • Top (and only) Region recognized for managing payroll under budget.• Consistently outranked other districts in the region on best hours management. • Led the execution of store resource maximization strategies, including Customer Service, Integrated Workforce and Store Optimization through effective communication with stores, district merchants and support partners. Educated and coached store leadership on best practices related to maximizing people resources with varying schedules as well as best practices in resource automation systems.• Integral part of regional and district teams responsible for achieving and surpassing customer service goals. Consistently identified ways to improve the customer experience. Partnered with local stores on strategies and/or investment opportunities to improve the consumer experience and sales results. • Created and executed New Years Events in the Las Vegas Market, drove an incremental $50K in volume. • One of top 10 districts recognized nationally for customer experience results. • Member of national education and engagement team for colleagues. Established national workshop for Staffing and Selling Support teams. Updated and streamlined educational tools. Show less Drove sales through targeted staffing investments, provided superior customer service and managed staffing requirement to achieve budgeted payroll, selling cost goals and productivity goals in 9-store district, $415M in revenue and managing $24M in payroll. Compiled and evaluated division and store-specific staffing related data including: events, compensation, works rules, customer demographics, traffic patterns, profit and loss, real estate configurations, volume and budgets goals, overall productivity and human resources. Planned, generated and evaluated all aspects of district and store-specific staffing scheduling. Designated and approved sales associate jobs. Maintained schedule data and parameters for entire district.• Planned and evaluated sales numbers to consistently attain annual volume in excess of $400 million.• Achieved annual budgeted payroll and EBIT goals.• Led pilot roll-out of new workforce management program for entire company to reinvent existing staffing model. Partnered with colleagues across the country in guiding adoption, acceptance, education and customization of new program. o Influenced multiple corporate partners on improvement opportunities. o Educated Vendor Partners on ways to work with sales colleagues to maximize the sales results of their brand. o Ensured new system worked within guidelines of California Labor laws. o Workforce management program rollout resulted in improvement in customer service ratings by an average of 5% and an average increase in sales greater than 5%.• Selected for special assignment in NYC. Led the company’s largest district through their first holiday sales season on the program as well as facilitated training for the roll out of workforce management in company’s flagship location.• Received Staffing Manager of the Year award for achieving top sales and selling cost performance. Show less

  • District Director Staffing Selling Support Services

    May 2018 - Apr 2020

  • District Staffing Manager

    Jan 2001 - May 2018

  • Group Sales Manager

    Nov 1998 - Jan 2001
• 

  Paradies Lagardère Travel Retail

  Apr 2021 - now

  Assistant General Manager Human Resources

  Motivate, Lead and Inspire team to achieve great customer service.Drive engagement through recognition and rewards. Building relationships with business partners at all levels within the company and with in the airport facility.Recruit, hire and continuous development of top sales and leadership talent.Develop and execute local strategizes to maximize business opportunities.Achieve financial targets, including payroll containment.Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience. Show less